ECM Implementation Consultant
Delta Dallas - Irving, TX

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JOB TITLE: ECM Implementation Consultant

Number of Positions 2
Location Las Colinas, TX
Travel Approx 50%
Salary - $80, 000 with potential for bonus

Main Purpose:
o Implementation of ECM solutions to commercial banks, cash in transit companies and central banks globally

o ECM ISA training to internal and external customers

o Provide ad-hoc consultancy and pre-sales activity

Key Activities
Implementation of Enterprise Cash Management (ECM) suite software products.
Installation and commissioning of ECM software applications within the agreed project plan
Configuration of ECM solutions to ensure its met with customer business requirements
Interface with customers as required throughout the implementation cycle to ensure customer satisfaction with the solution provided
Liaise with and provide product training and support to external user clients and internal staff on ECM software
Deliver required service levels according to company policies and customer agreements
Provide support to pre-sales team including appropriate documentation, attendance at client meetings and/or presentations and provision of estimates for prospective new projects
Review end user training materials and documentation and keep them up to date
Work with internal release management to keep apprised of changes and upcoming developments in the ECM software applications.
Participating in release testing of the software products.
Verify any software patches released from Level 3, to ensure problem has been adequately resolved, prior to end user distribution.
Ensure smooth post implementation hand-over to L3
Specify, design, develop and maintain customer specific database reports using Crystal Reports and database stored procedures
To liaise with the customer s representatives on operational matters and formally meet with the customer as required.
Work with internal release management to keep apprised of changes and upcoming developments in the ECM software applications.
Degree level qualification or equivalent with a software related degree preferable
Practical knowledge of procedures for installing, configuring, upgrading, troubleshooting application software, hardware and peripherals
Flexible approach with enthusiasm to spend a substantial amount of time abroad, sometimes in challenging environments
Technical competence MS Operating Systems, MS Office applications, Linux, Unix servers and SQL/Oracle database
Experience in a project management/implementation position and have delivered high value projects
Fully developed PC skills including Networking and Internet technology
A working knowledge of Spanish is required; Portuguese is preferred.

About this company
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