ECM Tech Lead
Baker IT, Inc. - Saint Paul, MN

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Title: IT Technical Lead
Duration: 6 Months
Location: St. Paul, MN
Enterprise Content Management (ECM) Lead Technical Analyst

  • Provide liaison with vendor to determine and document proper installation and support procedures
  • Create and manage the project plans for deployments and upgrades
  • Accountable for the health and service levels of the ECM infrastructure environment
  • Collect and provide metrics on performance and availability
  • Coordinate global infrastructure activities including but not limited to creation of backup and system restore plan and ordering servers
  • Direct team members in accordance with the project plan and daily maintenance
  • Implement the ECM environment, including Apache and Tomcat
  • Maintain the ECM environment with updates and patches
  • Manage day to day operations of the infrastructure environment
  • Integrate ECM with security authentication software (LDAP) and Single Sign-on
  • Troubleshoot performance and availability issues with the solution
  • Work with vendor to support the solution and troubleshoot issues
  • Requires participation in an off-hours pager rotation

Basic/Minimum Qualifications:

  • Bachelor’s degree from an accredited institution
  • 5+ years of professional IT experience

Preferred Qualifications:

  • Experience with OpenText – Livelink, content server, and archive server
  • Experience installing and/or configuring Apache Tomcat middleware
  • Experience with Microsoft SQL Server Studio and Oracle database client software
  • Experience with Windows and Unix.
  • Experience leading technical projects
  • Experience with project management tools, including project charters and project plans
  • Extensive experience installing/patching commercial applications running on Windows Server and Linux Operating Systems
  • Knowledge and experience troubleshooting performance and availability issues in a complex environment
  • Experience working in a global company
  • Experience with Six Sigma and DFSS methodologies
  • Experience administering Windows Server
  • Experience with Windows Server NTFS and Share security
  • Experience administering Red Hat Enterprise Linux
  • Experience installing and supporting Apache Web Server
  • Experience with clustering and persistence in Linux environment, and other high availability architectures
  • Experience configuring applications to use LDAP for authentication to Microsoft’s Active Directory
  • Ability to develop automation and administration scripts
  • Experience with CFR Part 11 system validation or other regulatory compliance activities
  • Experience with SAP – DMS, ILM, document archiving, and data archiving
  • Supervisory experience

Attributes Desired:

  • Excellent leadership skills
  • Excellent team and project facilitation skills
  • Excellent procedural and regulatory documentation abilities
  • Excellent oral and written business communication skills
  • Excellent troubleshooting abilities
  • Quick learner * Ability to transfer knowledge to team members
  • Self-directed
  • Excellent team collaborator