EHR Application Specialist I
North East Medical Services - San Francisco, CA

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North East Medical Services (NEMS), a multi-specialty health care organization in San Francisco, is seeking a full-time EHR Application Specialist I. Under the direction of the EHR Project Manager, the EHR Trainer/Application Specialist (T/AS) ensures that EHR systems are effectively and efficiently deployed, managed and used at NEMS. The T/AS will build on her/his in depth knowledge both of NextGen (and other relevant applications used by NEMS) and of NEMS procedures, processes and policies to help users and managers leverage the EHR functionality.

  • training and support of end users in using NextGen
  • reporting and resolving trouble tickets with NextGen tech support.
  • supporting and managing continuous quality improvement process a.) systematically identify and follow up on quality problems b.) help design, implement and maintain improvements to system configuration, training and/or workflows
  • researching, testing and recommending system/functionality enhancements and upgrades
  • project administration/coordination/management as required
  • creating and maintaining documentation including internal procedure manuals and end-user facing documentation

  • Excellent communication and listening skills, including written and oral communication with both technical, clinical and administrative staff.
  • Strong analysis and problem solving skills
  • 1-2 years experience with clinical processes and workflow in community clinic, including direct interaction with both patients and MDs
  • Training and support experience in both 1-1 and classroom settings, including creation of training and support manuals
  • Understanding of and enthusiasm for quality improvement processes
  • exceptional organization skills, ability to work independently as well as part of a team, and demonstrated experience in taking initiative and following up on tasks
  • MS Office skills: Excel pivot tables, Visio process diagrams, Powerpoint presentations
  • NextGen Certified Professional preferred
  • Excellent skills in collaboration, problem solving, presentation and interpersonal communication.
  • Chinese speaking a plus
  • Ability to work effectively as part of a team and coordinate team members and system users.

  • North East Medical Services - 21 months ago - save job - block
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