EHR Connect Install Analyst's are responsible for managing the implementation
of all interfaces for assigned NextGen Healthcare Customers; Pre Implementation
through to a post go-live audit.
Exercise discretion and independent thinking to make recommendations and advise
customers regarding the use of their interface, hardware and software platforms.
Use independent judgment to address and resolve technical issues.
Provide 2 nd level client support onsite and/or remotely
using technical skill to resolve complex issues with customer’s interfaces,
databases, software applications and technical configurations.
Installing NextGen EHR Connect related software components.
Respond to all support issues in less than 2 hrs by telephone and maintain average resolution time of less than 2 days. Resolve and close all tickets with customer’s approval.
Manage call queue and make sure follow-ups are timely including making sure other company
SQL querying and analyzing log files to help resolve issues
Providing Clients Strategies on implementing and phasing their health information exchange implementations
Excellent English language oral and written communication skills
Ability to balance multiple priorities
Display dependable, punctual and professional demeanor
Knowledge of HL7 and SQL.
Knowledge of IIS
Knowledge of HTTPS based security model for IIS installed applications
Knowledge of SOAP based transactions
Knowledge of TLS
Significant experience troubleshooting proprietary software
Candidate must be customer service oriented
Possess strong problem solving skills.
Ability to work independently as well as in a team environment
Maintain a positive attitude
Must be Interface NCP Certified in applicable application within 6 months of employment
Minimum of Undergraduate College Degree
Prior experience working as a Customer Support Analyst in a busy technology call center or related experience using HL7