This position consists of analysis, communication, implementation, problem resolution, testing, training, and maintenance for various automated applications within the organization. This role will troubleshoot client service requests on an on-going basis and ensure that all activities are performed at a level of quality consistent with department standards. The successful candidate will exercise critical thinking and professional judgment to take appropriate actions. Assist with the resolution of problems with a wide range of automated systems. Works with users on requests to automate changes in workflows and improve efficiencies of systems. The successful candidate must be able to prioritize problems and requests based demands. The successful candidate will provide ongoing support communication to other staff members, promoting an empowered, multi-disciplinary team environment. This is a high level position with significant operational responsibilities and will require a detail-oriented individual able to follow complex technical instructions. The successful candidate will have excellent communication skills in order to interface with both internal and vendor personnel to address issues as well as provide project support. Performs other duties as assigned Maintain and administer the hospital’s existing ambulatory EMR applications. Plan and apply routine and scheduled updates. Evaluate and coordinate application security environments to meet the regulations.
The candidate must have a minimum of three years of experience in working with a healthcare environment providing support for automated systems/applications. Must have experience with databases, report creation, setting up/maintaining/troubleshooting an EMR or other large software program. Experience coordinating medical or other complex, privileged information.
Bachelors degree in Information Technology or related field is required.
The candidate must possess excellent computer software and hardware computer skills. Must include the ability to work independently and prioritize tasks. Must be able to determine resources needed to complete tasks and follow up with those tasks until successfully completion. The candidate must have excellent verbal and written communication skills. Must be able to work effectively with medical staff and enact with physicians on an effective basis. The candidate must be able to schedule/plan project activities. Must be to work with vendor to diagnosis problems and find solutions to automating workflows. The candidate must have excellent skills with MS Office and some expertise with industry standard report writing tools. Must have some experience with supporting database applications..
Must complete viewing of all eClinical Works training webinars within 60 days of start date.
We're California Hospital Medical Center (CHMC), a not-for-profit, 319-bed acute and ambulatory care hospital that provides services to the dynamic community of downtown Los Angeles and its surrounding neighborhoods. With a 120-year history of healing, our vision is a growing and diversified health care ministry distinguished by excellent quality and committed to expanding access to those in need.
The hospital is part of Dignity Health , one of the largest healthcare systems in the West with 40 hospitals in Arizona, California and Nevada. Our mission, vision and values were all formed out of the recognition of the inherent dignity of each person. It also represents our commitment to delivering excellent medical care to all, to advocating on behalf of the poor, and to partnering with others to improve the quality of life.
Our outstanding benefits package includes 100% employer paid Medical Benefits for you and your family, including domestic partners. Also included are a 403 (b) plan with company match, tuition reimbursement and comprehensive dental and vision plans. .
Located blocks from Staples Center and LA Live, California Hospital is walking distance from the Metro Blue Line and employee parking is complimentary. The hospital also sponsors shuttle service to and from Union Station. To find out more, go to http://www.chmcla.com/ . EOE.
With a growing network of hospitals throughout Arizona, California and Nevada, Dignity Health offers a spectacular array of career...