EHR Support Associate
Medical Practice Partners (an ECHN Affliate) - Vernon, CT

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High School Diploma or equivalent required

Position for Medical Practice Partners, LLC
ECHN employees applying for this position must apply using the External Candidate Application. This position is not considered INTERNAL to ECHN

Job Title: EHR Support Associate
Reports To: EHR Director/Senior EHR Analyst

Summary: This description covers the essential functions of the position. Incumbent is expected to perform other similar and related job duties as assigned. Management has the right to change or add to the job responsibilities at any time after providing adequate notice and discussion.

Key Job Criteria/Responsibilities/Standards: Provides level 1 support for EMR application issues Acts as a liaison between client and vendor Assists client to troubleshoot various problems Logs tickets with vendor, following up on resolution Works closely with level 2 and level 3 support to resolve problems Documents issues and resolution Submits time spent on client issues Monitor incoming lab/procedure results and redirect as necessary through interface Audits open charts, inboxes and e-refill requests Merges duplicate charts Maintains Professional Licenses and DEA information for all provides as required for the Surescripts database Maintains lab catalogs for all databases Maintains referring caregiver and pharmacy lists for all databases Provides training to Providers, nurses, medical assistants and front office staff Provides onsite support during implementation Updates training documentation Performs testing after EHR upgrades, updates and as needed Assists the EHR Document/Report Maintenance specialist with management of Fax Server Perform administrative duties including but not limited to organization of EMR meetings / trainings plus maintenance of meeting minutes Learns new EHR applications as required Protect the confidentiality of Medical Practice Partners’ interests and patient’s medical records Works independently and with the team to organize many details in order to meet deadlines Demonstrates excellent communication skills and ability to quickly assess new situations and develop appropriate solutions to problems Participates in on-call rotation

Typical Physical Demands:
The physical demands described here are representative of those must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform essential functions. Requires prolonged standing, walking, and sitting. Requires frequent bending, stooping or stretching. May require lifting up to 50 pounds. Requires eye-hand coordination and manual dexterity. Requires the use of office equipment such as computer terminals, printer, telephones and photocopiers.

Reasoning Ability:
Strong ability to apply common sense understanding, judgment, and leadership to carry out instructions furnished in written, oral, or diagram form.

In addition to MPP’s Confidentiality and Security Agreements, employee also adheres to IT policy as outlined attached.

About this company
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ECHN is a not-for-profit health care system serving 19 towns in eastern Connecticut. ECHN was formed in 1995 when Manchester Memorial...