Description Under direction of the Training Manager, the EHR Trainer is a specialist in the business process, Epic Applications, and BMC systems. The EHR Trainer is responsible for training clinicians on the use of BMC information systems and the development, implementation, and maintenance of the Epic training program for the assigned application(s). The Principal Trainer translates workflow strategies into training scripts, working independently and on teams to coordinate training activities and develop training materials, job aids, and promotional materials for the assigned application. This specialist works closely with clinical departments in developing training plans. The EHR Trainer maintains high credibility at BMC and participates in clinical information system implementation activities and provides input into Information Services staff decisions about system design and flow. This specialist coordinates logistics and education materials related to training programs. Works closely with training and project teams to ensure upkeep on all training environments, intranet content, and classrooms. Act as a user liaison, communicating feedback from users regarding patient care systems to the application implementers. This forward-thinker identifies opportunities to apply technology to improving business processes within strategic system goals.
Bachelor’s degree or equivalent work experience is required. Required :
2 + years’ experience in either of the following:
Business systems analysis, preferably across multiple hardware and software platforms or
Business unit experience that includes working closely with IT in the development, implementation, and training of systems. Additional experience desired :
Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change.
Experience in the strategic use of technology in managing and growing a business.
Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors.
Experience with tools to create interactive eLearning, simulation, and assessment content.
Knowledge and Skills :
Knowledge of the assigned business area’s products and processes.
Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business.
Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment.
Strong written communication skills, including project and training documentation.
Strong verbal communication and effective presentation skills, while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization.
Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans.
Ability to solve problems often spanning multiple environments in a business area.
Understanding of how IT affects an organization and ability to link it to redesigned business process.
Provide quality customer service and serve as an exemplary representative of Information Systems. On-going communication, feedback and follow-through with customers/peers are essential.
Negotiate and acquire resources as necessary to appropriately schedule training session with minimal impact to patient care.
Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
Proficiency in Microsoft Office products.
Epic Certification is a plus.
Boston Medical Center - 15 months ago