At Transunion, we know that finding the right people is the reason we’re a global leader in credit information and information management services. We strive to provide an environment that allows our talented people to find success and satisfaction. Now, we’re adding to the team and seeking an EOC Infrastructure Senior.
What we need:
Transunion works with businesses and consumers to gather, analyze, and deliver critical information needed to build strong economies around the world. We help >45,000 businesses manage risk, and 500 million consumers understand and manage credit.
As our business expands and more and more people rely on our services, we are expanding our enterprise operation center. The EOC is charged with identifying initiatives to reduce organizational costs, analyzing and developing action plans for key business challenges, and creating an even more exciting place for our associates to work.
As our EOC Infrastructure Senior, you will provide daily operational support and maintenance across the enterprise.
Who you’ll work with:
In this critical role, you will maintain operational readiness by working with the right facilities, hardware and software vendors to ensure timely incident resolution. You will also work with engineers to develop processes and procedures, and assist in the development of junior level associates.
What we expect:
As EOC Infrastructure Senior, you’ll need to manage multiple projects simultaneously, with occasionally conflicting priorities. Key responsibilities include:
Performs initial tier 2 troubleshooting techniques in attempt to resolve incidents, and escalates using official escalation procedures when appropriate.
Resolves production incidents by working with internal and external technology support organizations
Owns incidents and drives thru to resolution
Manages service requests and executes standard changes with minimal supervision
Ensures both the customer and internal management are notified of impacting outage situations using official communications procedures
Opens, updates and closes incidents
Communicates status to associates/management via approved communication processes
Executes moves, adds and changes (M/A/C) to CI’s and corporate asset in infrastructure
Participates in 24/7/4 (3) shift rotation
Opens problem tickets up with appropriate group to prevent future incidents or problems
Participates in 7X24 on-call production support activities based upon documented support procedures
Develops and writes operations processes and procedures to prevent and reduce the severity of outages
Executes the daily, weekly, monthly operational monitoring and reporting.
Follows structured change management processes
Assists in the development/mentoring of junior associates
What you’ll bring
As EOC Infrastructure Senior, you should have 3-5 years experience in an operations center supporting an enterprise network and system environment. You should also have a Bachelors Degree in a related technical field, or demonstrated real world experience.
Experience in troubleshooting and maintaining Cisco router/switch/firewall platforms across multiple production environments
Experience working with the following protocols: TCP/IP, EIGRP, OSPF, BGP, and STP
Experience working with carriers and an understanding of their products such as MPLS, frame relay, and ISDN
Experience as a systems administrator in one or more of the following environments: AIX, UNIX, Linux, and Windows
Familiar with TOP, TOPAS, NMON, VMSTAT, and PerfMon in an effort to isolate incidents in the server environment
Knowledge of shell scripting
Experience as a mainframe operator with working knowledge of CICS, Jobtrac, and NetView
Familiar with environment monitoring and troubleshooting tools including Spectrum, eHealth, NetScout, and WireShark
Knowledge of ITIL Service Management best practices
Understanding of VM and Websphere is a plus
Highly motivated individual
Ability to instill quality in every aspect of the job function
Strong written and verbal communications skills
What you can expect:
We serve as a trusted partner to businesses and consumers, so we’re committed to maintaining the accuracy, safety and privacy of their information. That translates to a commitment to constant process improvement and creative problem solving. This is a company that you can truly contribute to, that is open to your ideas and insights, and that supports you while you do it.
You will be challenged to work hard and focus on results. In return, we provide a stable environment dedicated to work/life balance, with a convenient downtown Chicago location near Union Station, flexible schedules, an onsite health club, tuition and certificate reimbursement, and more. We also pride ourselves on providing a learning environment, and one that promotes from within.
TransUnion - 2 years ago
TransUnion helps credit scores transcend boundaries. The firm is one of the three major consumer credit reporting agencies (the others being...