ERP (Enterprise Resource Planning) Progr...
City of Mesa, AZ - Mesa, AZ

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First review of applications will be Thursday, April 11, 2013.

This classification has been designated as a non-classified, non-merit system, at-will position.
The ERP (Enterprise Resource Planning) Program Manager classification manages the governance, functional, and operational (as opposed to the technical) aspects and processes associated with the ERP system to include but not be limited to: vendor management; governance board(s); change management and upgrade processes; and communication with and presentations to the Executive Steering Team, City Manager’s Office, and Mayor and Council. This work involves leading and facilitating the Citywide integration of ERP processes and procedures; planning and coordinating the change management processes required for the support of the City’s ERP systems essential for business operations; and collaborating and communicating with the City’s functional departments.

Duties include: ensuring that the ERP systems meet business requirements and goals, fulfills user requirements, and identifies and resolves systems issues; chairing the ERP Governance Board in support of the CFO (Chief Financial Officer) as the City’s sponsor of the Board and working with City’s Department Directors in support of ERP operations; preparing and presenting activity and progress reports to the ERP Governance Board and the Executive Steering team; ensuring a viable ERP Change Board is active and functioning appropriately and utilizing and building on the ERP change management process; implementing business practices that support troubleshooting, streamlined work flow, efficient use of the ERP systems, and managing the issues list; evaluating service proposals in order to identify appropriate staffing needs, and making appropriate recommendations; assisting with contract negotiations with ERP software and service providers as needed; managing the service levels with the City’s ERP vendors for prompt resolution and ongoing support; leading the evaluation, installation, configuration, and deployment of post-implementation ERP upgrades to existing applications; ensuring that ongoing ERP upgrades and system road maps align with enterprise infrastructure life cycle planning and the technology is funded and in place to support the systems; recommending to the City’s Governance Board - with the ITD (IT Department) - any additional hardware or software requirements needed for successful ERP upgrades, configuration, or maintenance; serving as liaison with technical staff to assist with design specifications, program logic, and data conversions; coordinating feasibility studies for new ERP products and advising the ERP Governance Board based on findings; ensuring that ERP integration into City systems meets functional requirements, system compliance, and interface specifications; and collaborating with the ITD ERP Technical Team and functional system owners in the testing of ERP software programs and applications. This class performs related duties as required.

This class works under the general supervision of the CFO, who evaluates work through reports, conferences, meetings, and results achieved, and will work closely with the City’s CIO (Chief Information Officer). This class supervises ERP Role and Workflow Analysts and ERP Systems Trainers. Employees in this class are required to be available on a 24-hour basis to respond to emergency situations. This class is FLSA exempt-administrative.

Qualifications & Requirements:

Minimum Qualification(s) Required. Any combination of training, education, and experience equivalent to a Bachelor’s Degree from an accredited college or university in Computer Science, Information Systems, or Business Administration. Seven to nine years of progressively responsible professional experience in ERP systems administration and/or ERP work flow and configuration, which includes direct experience managing large teams through upgrades, implementations, and the post-implementation administration ERP applications, preferably with the City’s ERP systems including CGI Advantage and Kronos Timekeeping. Experience overseeing the direction, development, and improvement of business processes with ERP solutions. Experience with relational database administration, including Microsoft Structured Query Language (MSSQL), Oracle or similar large-scale relational databases and enterprise-level applications, including Customer Relationship Management (CRM), data warehouses, or equivalent.

Preferred/Desirable Qualification(s). Graduation from an accredited college or university with a Bachelor’s Degree in Computer Science, Information Systems, or Business Administration is preferred. A Master’s Degree is highly desirable.

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