Analyzes and defines complex ERP student systems functions, business processes, and user needs and performs complex functional configuration, testing, and maintenance tasks for the District's ERP student systems modules according to operational and business needs.
Minimum Qualifications for Admittance to Exam
EDUCATION & EXPERIENCE:
Graduation from a recognized four-year college or university, preferably with a major in business administration, public administration, computer information systems, management information systems, or a related field AND two years of recent full-time professional-level paid experience in the functional configuration, modification, or maintenance of an Enterprise Resource Planning (ERP) student system.
A valid Class “C” California driver's license must be obtained within 60 days of appointment.
Access to an automobile.
Knowledges, Skills, and Abilities Required
Student and academic business processes such as academic scheduling, student registration, admissions, course development and management, coursework evaluation, academic advising, and grade reporting
Enterprise Resource Planning (ERP) student systems such as Peoplesoft, Banner, Datatel, Protocol, etc.
Fundamentals of systems analysis, functional configuration, and testing
Methods of developing operational process specifications
Characteristics and capabilities of state-of-the art technology in student systems information processing
Principles and practices of student systems reporting
Industry and professional standards for key business systems, procedures, and methods pertinent to assigned area
Principles of program documentation
Principles of report, screen, and form design
Principles of organization and management
Principles of work simplification and modification
Federal, State, and local laws, ordinances, codes, and regulations related to student systems information processing
Principles of training
Analyze and develop improvements to existing manual and computerized operational procedures involving student systems information processing systems
Develop and document operational and technical processes, functions, and procedures involving ERP student systems modules and develop appropriate solutions
Perform complex functional configuration, modification, and testing tasks involving ERP student systems modules
Analyze complex operational problems involving ERP student systems modules and develop appropriate solutions
Identify business user needs, identify deliverables, and present results
Express complex concepts clearly and concisely both orally and in writing
Interpret and apply applicable rules, laws, and procedures to student systems operations
Write clear and comprehensive reports, documentation, instructions, and training materials
Work effectively and independently on assigned projects
Work effectively and cooperatively with administrators, functional and technical team members, and users
Provide technical assistance to users
Train system users effectively
Meet established priorities and project schedules
Present and lead discussions on ERP student systems functionality as it relates to current operational needs
Learn the characteristics of new systems and update skills to adapt to changing technology
Analyzes and evaluates complex business functions and processes related to academic scheduling, student registration, admissions, course development and management, coursework evaluation, academic advising, grade reporting, and other student and academic systems processing.
Interfaces with functional unit process owners and users to identify, define, and document operational needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
Defines and documents ERP student systems processes and transactions in support of business processes defined by functional unit process owners.
Performs complex functional configuration tasks for the ERP student systems modules to develop prototype solutions for business requirements and to implement fixes, changes, and enhancements.
Performs complex unit and integration testing for assigned module from development to production, troubleshoots configuration and master data problems after release strategy changes and/or upgrades and other functional configuration changes have been created, and makes changes in configurations to resolve errors.
Interfaces with users to interpret and clarify complex functional configuration details and process change requirements involving ERP student systems modules.
Acts as a liaison between departmental end-users and programming staff in the analysis, design, functional configuration, testing, and maintenance of ERP student systems modules to ensure optimal system integration and performance.
Guides user testers from various business areas to complete high quality testing of assigned system module.
Tracks and documents changes in complex functional and business specifications and writes detailed procedures that can be easily understood by end-users.
Identifies opportunities for improving business processes in partnership with process owners and management through ERP student systems and associated information systems.
Analyzes the feasibility of and develops requirements for new systems and enhancements to existing systems and ensures that the system design fit the needs of the users.
Provides technical assistance in training, mentoring, and coaching professional and technical staff on matters related to assigned area.
Trains users and supports training in the usage of ERP student systems functionality.
Maintains effective and cooperative working relationships with process owners, functional and technical team members, and users.
Performs related duties as assigned.
Los Angeles Community College District - 20 months ago
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