ERP (ERP Specialist)
The ERP Specialist (ERP) is an Information Systems Administrator who oversees the day-to-day operations of the ERP system and ERP support requests of the IS Department.
Responsible for executing system controls and establishing parameters for operational support,including establishing and defining user; assisting in the establishment and enforcing of rules for security levels, roles and profiles for all users on all integrated ERP modules.
Coordinates GP upgrades, user maintenance, set-up, changes, and other administrative tasks/projects as assigned.
Effectively works with internal clients, service providers and other consultants working on the ERP systems.
Create, assist and train internal users, provides daily support for issues with the ERP system, opens support cases for the various modules in the ERP system with the provider/support group for the module
Maintain GP Business Portal – With CONNECT (Intranet) interface as the knowledge point of contact,accessing applications and troubleshooting issues for the organization.
Offers strong customer service acumen and senior-level IS know-how on ERP systems.
Able to work independently and with teams to support ERP system needs and users.
Capable of working on multiple projects, tasks and prioritize or escalate matters.
Design, develop, modify and maintain personal computer and server applications using Microsoft
Access and Microsoft Visual Basic.
Design, develop, modify and maintain application databases using Microsoft Access and Microsoft SQL Server for use with company developed software applications.
Manage data and application security by establishing application and database security and by maintaining user accounts and passwords.
Develop ad-hoc reports and data extracts using Microsoft SQL Server, Microsoft Access, Microsoft Excel, and Crystal Reports.
Meet with employees to determine project requirements, adhering to System Development standards in planning, system and business analysis, design, development, testing and implementation.
Study existing data to evaluate current effectiveness; develop new or modify existing applications and databases to streamline production or work flow and to increase the efficiency and effectiveness of information systems procedures and equipment.
Administer system servers, SQL Server databases, user accounts; troubleshoot program and installation errors.
Prepares project plans and schedules, including requirements, tasks, work assignments, resources and critical milestone review points for projects.
Provides reports of problem and change management activity.
Manage and provide user support for third-party SQL databases and software such as: Trapeze,
Service Desk, ArcGIS, and various time management programs.
Evaluate database and new applications Request for Proposals (RFPs) or changes.
Install, test, and upgrade software/applications, maintain or develop technical documentation.
May be assigned to assist other departments with implementing new software applications.
Provide personal computer hardware and software support to user community.
Provide help desk assistance when called upon to handle such.
Performs other work-related duties as assigned.
Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related field.
Or equivalent work experience.
Typically has 5 to 10 years of experience in a high-tech industry, product engineering and/or IT work experience.
3 to 5 years of experience with installation and supporting of the Dynamics GP product