Provides generic clerical support to Texas Works eligibility staff. Duties include: office reception, screening applications, scheduling and rescheduling clients for appointments, performing EBT/LSIS, preparing logs and forms by hand and on the computer, operating the PBX/TDD phone system, mail clerk, accomplishing backup and other assigned duties as directed by the supervisor. Processes mail, opens and date stamps incoming applications and supporting documents. Reviews applications for required signature, date, and supporting documents. Logs applications and assigns complete applications for processing. Returns incomplete applications to clients and assists with completion when necessary/requested. Copies and returns original documents upon request to clients/customers. Responds to client inquiries and requests for assistance.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties assigned.
Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer.
Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints.
Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).
Enters data into an automated system.
Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing and tracking logs. Schedules appointments in person or by telephone. Interviews clients to gather information regarding need and explain the application process and requirements for receiving benefits.
Knowledge Skills Abilities:
Knowledge dealing with the public in a high volume and sometimes demanding environment.
Knowledge of office procedures and preparing and proofread correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer
Skill in using a personal computer and office equipment
Skill in keyboarding and maneuvering the mouse on a computer. Use common office business machines such as computers, phone systems, postage meters, fax and copy machines.
Ability to interview clients to gather information regarding need and explain the application process and requirements for receiving benefits.
Ability to sort, post and distribute correspondence received and sent through electronic and paper based systems such as the US Mail, other carriers and in-person delivery (for example, incoming/outgoing mail, reports, documents, printouts).
Ability to enter data into an automated system.
Ability to maintain records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, and tracking logs, Ability to schedule appointments in person or by telephone.
Registration or Licensure Requirements:
Initial Selection Criteria:
High School diploma or GED equivalent is required.
• Thirty (30) hours credit from an accredited college or university OR one (1) year relevant work experience is preferred.
• Bilingual (English / Spanish) skills preferred, not required.
• Ability to work in a professional customer service environment is required.
• Preferred work experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties.
• Preferred work experience using a personal computer for inquiry and date entry.
• Preferred work experience searching records to identify and retrieve information.
• Preferred work experience establishing, maintaining, and/or verifying indexes, files, logs, and/or cross reference systems.
• Preferred work experience handling and transporting mail and other documents.
• Preferred work experience using fax machines, printers, multi-line telephone systems, and other office equipment.
Office Location of Position To Be Filled: 1509 N Banks St, Pampa, Texas
Please note that while the posted salary range for this position is $1,881.75 to $2,728.50, only former and current Health and Human Services Commission employees will be offered a salary above $1,881.75. Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. Former employees may be offered a salary above $1,881.75 if they have recent Texas Works or MEPD eligibility experience. Recent experience includes any experience within one year prior to the application closing date. Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $1,881.75.
Applicants for ES Clerk III positions are required to complete assessments before their applications are reviewed. STARK is the approved vendor responsible for administering these assessments. If your application is considered, STARK will send you an email directing you to access and complete the assessments. You must respond to the email and complete the assessments before your application will be considered further.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employees Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Requisition No. 223419
Texas Department of Family and Protective Services - 23 months ago