ESD Customer Service
Shermco Industries - Irving, TX

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CUSTOMER SERVICE SPECIALIST, ELECTRICAL SERVICES
Join our team of leaders in electrical power system maintenance, repair, testing & training. Due to continued growth, we are seeking a Customer Service Specialist, to provide sales support to our Electrical Testing and Field Services customers. Shermco is ISO certified, a member of EASA, AWEA, PEARL and is accredited by NETA, PEV, SKF & ANAB. Shermco Industries has one of the largest electrical field services divisions in the industry.

Job Responsibilities and Expectations:
Support inside and outside sales representatives, including:
Developing proposals and costing spreadsheets for jobs and projects.
Provide support such as opening jobs, order management.
On occasion, perform job walks.
Review proposals and technical contents.
Handle cancellations or changes in sales order and communicating the changes with the related departments.
Coordinate with production departments for status on orders to ensure the delivery commitment to clients is met.
Capture accurate and complete information in Customer Relationship Management (CRM) system.

Minimum Qualifications to qualify for consideration, you must meet each of the following minimum qualifications and requirements:

Minimum of High School Diploma; Associates degree or some college in in EPC, Electrical Engineering or related field; or equivalent education & experience in related field.
2+ years experience in an inside sales, customer service or technical field services role; prefer experience in electrical services industry with any of the following:
Field services
Field commissioning and acceptance testing
Drives/Automation
Electrical Engineering, including Arc-Flash, Coordination Studies, transient studies, load flow analysis, and general power engineering
Small scale construction projects
Intermediate computer skills including Microsoft Word, Excel, and Outlook, and data entry.
Able to work in a fast-paced, self-directed environment.
Exceptional verbal and written communication skills.
Excellent telephone personality skills.
Excellent organization and time management skills.
Highly energetic and self-starter.
Able to multi-task with shifting priorities.
Should be honest, assertive and systematic.

Requirements:
Must be able to pass a pre-employment drug test and periodic, unannounced random drug tests.
Must be able to pass a pre-employment criminal background check.
Must be able to travel overnight approximately 10% of the time to visit customers and attend trade shows.
Must be able to work at a desk/cubicle on a PC with or without reasonable accommodations. Must be able to pass a fit for duty physical exam.

Why Work for Shermco?

Shermco is an exceptionally stable and profitable non-union company who has never had a layoff.
Seven time recipient of Best Places to Work award by the Austin & Dallas Business Journals.
SMU Cox School of Business Dallas 100 recipient.
A family oriented company that values employees as vital assets.
Strong benefits package and highly competitive compensation plan.
A growth oriented environment that is upbeat, good morale and team oriented.
Industry-leading electrical and safety training.
Heavily involved in the growth oriented Green Energy.
No State Income tax if live and work in Texas.

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

No Agencies Please

Shermco Industries - 19 months ago - save job - block
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