KEY OBJECTIVE:
Under direct supervision initially, performs customer service and/or claims functions within a specific business line while training to become a claims representative. Gains exposure to all facets of a professional claims representative position through classroom and hands on learning. May handle a small caseload as training progresses.
MAJOR DUTIES & RESPONSIBILITIES: Duties may include, but are not limited to:
Assists with new losses, verifies accuracy of information via coverage.
Registers new loss information on the system.
Performs file updates on system as directed by claims reps.
Registers loss payments on system.
Deals with agents, insureds, clients, and other customers via verification.
Completes loss registration forms.
Handles jurisdictional notices, payment of benefits, scheduling medical appointments, completion and filing of necessary forms
May handle entry level rep duties on minor claims
Assistants with Claims Rep coverage in the team and may perform duties related to the initial investigation of a claim
Handles other administrative duties for the team as assigned
DESIRED QUALIFICATIONS:
College graduate. No experience required.
Strong customer orientation to respond to and support customer needs.
Strong written and oral communication skills to effectively deal with outside investigative sources and with insureds by telephone.
Strong analytical and organizational ability
Strong PC experience to be comfortable in an automated environment.
Typing skills of 35-45 wpm to perform effectively with computer screens.
Works well within a team environment to give and solicit feedback, identify opportunities for growth of self and other team members.
Believes in own judgment and acts to support or defend own choices.
Committed to high standards of behavior and performance.
Adapts own approach or behavior to particular situation.
