ESIS Claims Associate
Ace Group - Glen Allen, VA

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KEY OBJECTIVE:
Under direct supervision initially, performs customer service and/or claims functions within a specific business line while training to become a claims representative. Gains exposure to all facets of a professional claims representative position through classroom and hands on learning. May handle a small caseload as training progresses.

MAJOR DUTIES & RESPONSIBILITIES:
Duties may include, but are not limited to:
  • Assists with new losses, verifies accuracy of information via coverage.
  • Registers new loss information on the system.
  • Performs file updates on system as directed by claims reps.
  • Registers loss payments on system.
  • Deals with agents, insureds, clients, and other customers via verification.
  • Completes loss registration forms.
  • Handles jurisdictional notices, payment of benefits, scheduling medical appointments, completion and filing of necessary forms
  • May handle entry level rep duties on minor claims
  • Assistants with Claims Rep coverage in the team and may perform duties related to the initial investigation of a claim
  • Handles other administrative duties for the team as assigned
DESIRED QUALIFICATIONS:
  • College graduate. No experience required.
  • Strong customer orientation to respond to and support customer needs.
  • Strong written and oral communication skills to effectively deal with outside investigative sources and with insureds by telephone.
  • Strong analytical and organizational ability
  • Strong PC experience to be comfortable in an automated environment.
  • Typing skills of 35-45 wpm to perform effectively with computer screens.
  • Works well within a team environment to give and solicit feedback, identify opportunities for growth of self and other team members.
  • Believes in own judgment and acts to support or defend own choices.
  • Committed to high standards of behavior and performance.
  • Adapts own approach or behavior to particular situation.
  • Builds and maintains positive image for ACE USA

About this company
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The ACE Group is one of the world’s largest multiline property and casualty insurers. With operations in 53 countries, ACE provides...