ESS Department Assistant
Case Western Reserve University - Cleveland, OH

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Working under occasional supervision, provide support to Educational Services for Students (ESS) including Disability Resources and the Electronic Learning Center and periodically provide support to the Testing Center. The position is responsible for maintaining all of the Disability Resources records, invoices, expenditures, schedules, and hard copy and electronic files regarding students with disabilities. Work with highly confidential information including medical and psychological documentation submitted for special accommodations. Throughout the year, collaborate with the ESS administrative manager with routine office tasks and assigned projects.


  • Serve as a receptionist for the ESS main office.
  • Assist with projects for the ESS director, associate and assistant directors.
  • Serve as substitute proctor for the Prometric Testing Center when needed and available.
  • Maintain departmental bulletin boards and One-Pager display.
  • Maintain the ESS photocopier, fax and mail correspondences.
  • Approve student employment hours.
  • Utilize PeopleSoft Financials to process reimbursements, order office supplies and pay invoices.
  • Coordinate with Accommodation Coordinator for ESS Disability Resources both hard copy and text files on every student who visits, registers, or requests information and/or assistance from Disability Services. These files will include the confidential documentation regarding students’ disabilities, as well as a record of all contacts, services and requests made by the student.
  • Assist Coordinator as needed to organize and coordinate testing accommodations for students with disabilities. Keep the tests in a secure file upon receipt and distribute tests to students at the appropriate time.
  • Assist proctor or supervise a student proctor during testing.
  • Assist with the responsibility for all exams for students with testing accommodations. Interface with faculty in securing the tests, returning the tests, and relaying information to students who are taking tests.
  • Maintain accurate records of all tests received, given, and returned. Handle routine requests for temporary transport and make arrangements for this service.
  • Provide clerical assistance for the ESS staff, including; preparing materials for publication and presentation, copying, filing, sending out information, and updating web page information.
  • Create new media for the Disability Resources website.
  • Further learn of new forms of assistive technology, especially in regards to mobile devices, and share this information with the department.
  • Learn assistive technology through department-funded training.
  • Maintain assistive technology including document conversion for ESS staff and for students in collaboration with SA IT.
  • Find new programs to use to accomplish tasks for the website and assistive technology and work with IT to get said programs installed on staff computers.
  • Performs other duties as assigned.


    Assist with special events and perform other duties as assigned.


    Department: Daily contact with supervisor, Associate and Assistant Directors for Disability Resources to communicate student requests, contacts, and services relating to disability resources. Daily contact with all other ESS staff, particularly the ESS Administrative Manager.

    University: Frequent contact with faculty to arrange delivery and pick up of exams and to schedule testing accommodations for students with disabilities

    Students: Daily contact with students with disabilities and student employees.


    Supervise student employees for Disability Resources (i.e. additional test proctors and the assistive technology assistant).


    Experience: 2 to 3 years of related experience.

    Education: High school education required; prefer 2 year associate degree and/or technical certification required.


  • Must be computer proficient and either know MSWord, Excel, and PowerPoint and be able to learn to use PeopleSoft financials and HCM, SIS, and Blackboard; as well as assistive technology.
  • Must become adept with document conversion from print to on-line and/or Braille.
  • Must become certified as a Prometric Computer-based Testing Center proctor.
  • Must be good at multi-tasking, able to work in a fast-paced environment, able to work as a member of a team, and able to maintain a positive welcoming attitude.
  • Must become adept with assistive technology through training provided by ESS


    General office environment. The employee will perform repetitive motion using computer mouse and keyboard to type.

    Diversity Statement

    In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

    Reasonable Accommodations

    Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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