ETS Lien Release Supervisor
Ally Financial - Waterloo, IA

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We Are GMAC Mortgage, LLC.

GMAC Mortgage, an indirect, wholly owned subsidiary of Ally Financial Inc. is a company with a new approach and rich history. Our Company dates back to 1919 and is built on the strong foundation of GMAC Financial Services.

We are a financially strong company that is positioned for significant growth with our associates and customers at the heart of everything we do.

We offer competitive compensation plans, benefits and rewards.

As one of the nation’s largest home mortgage originators with 25 years of experience, a solid reputation and a loyal customer base, our Mortgage Servicing Center provides service for GMAC Mortgage loan accounts, including billing, payment and general customer service.

GMAC Mortgage…


is the 5


largest loan originator in the nation, and the 5


largest in loan servicing;


ensures leads and referral sources with top-notch sales tools and unparalleled customer service;


is committed to training and ongoing education;


offers market competitive compensation, including bonus options;


was recently named as Fortune


’s Top Ten Commercial Banks.

GMAC Mortgage/ Ally Financial strives to build a World Class culture that engages a diverse and vibrant team of professionals.

We seek employees who are motivated for success with processes aligned to promote inner-mobility, career growth and leadership development.

GMAC Mortgage/Ally Financial remains committed to offering a compelling employment proposition that enables us to expand our dynamic team.

Put your career on a path with a company that’s taking the financial services industry in a new direction and apply today!”

Visit us at

to learn more.

ETS Lien Release Supervisor

– Waterloo

Position Description:
This position is responsible for mentoring and oversight of all trustee associate staff.

The team lead distributes work and handles standard inquiries. Team Lead makes sure all new hires receive systems access and training on all pertinent systems and processes. This position works closely with the Trustee Operations Manager to streamline processes and create workflow and training documentation. Team lead monitors outstanding workloads via exception reporting. Ensures all team members adhere to investor and servicing guidelines. Reviews Lien Releases and research items, and responsible for preparation of staff reviews and monitoring of performance issues in conjunction with manager.

The team lead also participates in special projects and initiatives for the department.

Principal Accountabilities:



Ensure all

CIT’s are processed within 24 hours of receipt

Lien Release preparation with less than

2% error ratio for team

Process 100% of Releases within state/investor guidelines

Meet or exceed all departmental KPI’s

Streamline processes and increase productivity

Handle research items within 48 hours

Handle complex cases; work with counsel

Review legal invoices associated with referred files

Notarization of documents and full adherence with state law and company polices for all notary requirements

Quality Management


Review daily, weekly, monthly exception and management reports

Achieve “satisfactory” internal audit results

Maintain minimum

departmental compliance score of


Monthly performance meetings (“1 on 1”) with team members


and train staff

Prepare/conduct performance reviews

Customer Service Management


Completion of

all borrower correspondence within RESPA guidelines

Complete minimum audit of 5 cases per associate per month

Order department supplies

Attend leadership training

Handle special projects within prescribed timeframe

Working at GMAC Mortgage is Rewarding!

GMAC’s compensation program offers above market-competitive commission plans and bonus pay potential

based on achieving personal and company goals


We have Base Pay/ Salary (bonus options) within the GMAC Mortgage organization.

GMAC Mortgage/ Ally Financial Offers Competitive Benefits: (GMAC)


401K Matching and Company Contributions


Comprehensive Health Insurance Coverage


Base Pay/salary (bonus options)


Paid Time Off (roll-over up to 150%)


Tuition Reimbursement


Adoption Assistance


Vendor Partnership Discount Program


Charitable Gift Contribution Matching

GMAC Mortgage/ Ally Financial is an equal opportunity employer in that our policy, in accordance with federal & state laws, prohibits employment discrimination solely on the basis of a person's race, color, creed, sexual orientation, sex, marital status, or disability except where a reasonable, bona fide occupational qualification exists.


Mortgage - Servicing

Primary Location

United States-Iowa-WATERLOO


RFG Enterprise Servicing Group - 5001011695



Job Posting

Nov 21, 2012, 1:52:28 PM

Ally Financial - 20 months ago - save job - block
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