A Fresh Approach to Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results . In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Eurest Dining Services is recognized worldwide for standards of service and excellence within the foodservice industry. Our vast internal network is capable of sharing ideas and cultural experiences from around the globe to local, regional and national business. Eurest is proud to serve the world's most respected successful corporations, including many of the Fortune 500. Our recipe for success is flexibility, professionalism, presentation and a dedication to exceptional cuisine.
Management of events for Microsoft Meeting Solutions (MMS) on the Puget Sound campuses, while providing the highest level of service to the Microsoft customer.Associate must possess experience in Catering Sales/Event Management; be well versed in all aspects of conference planning: audiovisual equipment, security, transportation, catering, etc.; ability to analyze client needs and requests; business management skills and time management skills; and initiative and judgment to quickly evaluate issues and find alternatives to decide on a plan of action.
Management of events for Microsoft Meeting Solutions on the Puget Sound Campuses.
Provide seamless management of events with very high-level customer service.
Ability to place event functions in properly sized rooms to maximize space utilization.
Coordinate logistics between multiple service providers and the customer including outside rentals
Execute large scale logistical coordination and rentals (i.e., a trade show set up, event with multiple tracks).
Manage event budgets to ensure financial success.
Thoroughly and professionally communicate available services, recommendations, MMS policies, associated fees and other event needs to the client via email, phone or in person.
Lead site visits to review event needs and specifications.
Prepare and follow through with event project timelines for each booking ensuring all details are covered.
Prepare resumes/agendas for meetings/conferences
Communicate last minute changes and requests to team, confirm with the client and update event order.
Management of MMS event calendar and daily email and phone requests.
Work with customer to determine set ups, numbers attending, types of facilities required, meal arrangements, times and any special needs.
Suggest event themes and décor possibilities.
Be on-site point person for all involved vendors, exhibitors, sponsors, and hosts, in addition to the standard MMS services offered each day.
Work with other departments and vendors to ensure all aspects of each function are covered.
Work in collaboration with the Event Registration Coordinator and Event Planners in event preparation and execution.
Coordinates menu arrangements for events that manage revenues while serving the needs of the client.
Tour meeting rooms prior to each event to ensure proper set ups and preparations.
Meet and Greet customers upon arrival and throughout the event while the event is onsite.
Ensure accurate billing of services and that appropriate method of payment (cost center, IO, Purchase Order, credit card, check) is in place per the Microsoft Procurement policies, ensuring timely processing of all invoices.
Type Banquet Event Orders and confirmations.
Schedule appropriate interdepartmental/vendor meetings for the operational aspects of coordinating conference/meeting requirements, which include pre-planning meetings or a pre-conference meeting for the client and specific vendors.
Prepare comprehensive post conference reports as determined by MMS.
Monitor personal email and MMS alias email with appropriate follow up with in the 24-hour service level agreement.
Ability to remain calm and follow protocol during emergency situations.
Handle issues as they arise through the proper administrative channels
Be well versed in Microsoft Meeting Solutions policies and procedures and provide excellent customer service while adhering to those policies.
Ensure event and catering forecasting and metrics are completed on a regular basis as outlined by the Events Manager, MS Client, and MMS Management in order to support the business goals and objectives.
Should actively work to bring as many meetings as possible to the Microsoft campus.
Stay informed with industry standards and share information with Event Team members.
Recommend policy changes, updates and service levels. Be aware of trends and potential issues.
Maintain clean and safe work environment; performs job safely.
Other duties as assigned by Events Manager, Director of Events, and MMS Management.
College Degree Preferred
3-5 years meeting planning experience. CMP certification a plus.
Ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
A successful candidate will be a team player, have excellent communication and customer service skills, ability to prioritize and manage multiple tasks/projects, and the ability to handle last minute changes. Evaluates problems and makes recommendations to person(s) involved
Need to have proven strategic planning skills and a customer focused business approach
Ability to think quickly and accurately, showing initiative and sound judgment
Ability to communicate operational challenges, with recommended solutions where possible
Competent in relative Microsoft applications - Excel, Word and Outlook
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best. Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
Job ID: NS08271218814