Process Improvement - Leads division and facility process improvement initiatives by developing measurement tools, facilitating multidisciplinary team meetings, conducting analyses, presenting results and recommendations, and ensuring successful implementation through the use of project management tools.
PRIMARY FUNCTIONS AND RESPONSIBILITIES
Process Improvement and Productivity Management
Leads process improvement initiatives with division-wide scope and impact.
Functions as an internal consultant for facilities as needed - leading high priority facility process improvement projects, performing operational assessments and recommending solutions, and doing complex analyses of data to help with problem solving.
Leads cross-functional process design teams to develop and implement solutions to complex operational problems.
Develops measurement tools to track and trend operational efficiency on an ongoing basis. Oversees the updating and distribution of the measurements monthly. Develops operational goals for the division and facilities on an annual basis.
Presents findings and results to a wide variety of audiences, including HCA corporate executives, division leadership, hospital leadership, department directors, and department staff.
Facilitates quarterly Surgical Services and Emergency Department Director meetings.
Responsible for standardizing processes across the division.
Coordinates and conducts training for Division/Facility staff on process improvement tools and systems (i.e., ED Dashboard, OR Dashboard, and Apollo).
Supports division productivity efforts.
Other Growth Initiatives
Assists in feasibility analyses for the East Florida division.
Provides project management/implementation support for various growth initiatives
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Bachelor's degree in Industrial Engineering, or Health Systems Engineering
2. Minimum 3 years experience in the health care industry with emphasis on process improvement activities and productivity systems.
3. Analytical ability to gather, organize and interpret data, to identify discrepancies, problems or issues, to obtain advice when precedents are unclear or unavailable.
4. Communication and/or interpersonal skills for routine contacts with internal and some external customers/stakeholders to discuss primarily factual information. Discretion and conflict resolution skills are exercised, primarily with people within the unit/function. Courtesy and listening skills are required for interactions with various operating unit personnel. The ability to read and comprehend procedures and technical literature in specific functional area are necessary.
5. Knowledge of Industrial Engineering principles such as work flow analysis, statistical analysis, work simplification, time standard and staffing analysis, and process improvement techniques as they apply to healthcare management system processes and operations.
6. Proficiency in the use of a personal computer with knowledge of various software applications including word processing, database, spreadsheets, and SPC software.
7. Excellent written and verbal communication and presentation skills.
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