Economic Support Lead Worker
St. Croix County, WI - New Richmond, WI

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Elderly, Blind, Disabled and Long-Term Care Lead for Economic Support
This position is the lead level of the Economic Support Specialist series and reports directly to the Economic Support Administrator. This position focuses on assistance to the elderly, blind, disabled and long term care clients. The EBD-LTC Lead provides team leadership, technical training, and program assistance for the Economic Support Unit. Core duties involve; providing assistance in direction to staff responsible for making eligibility determinations and issuance of benefits, providing technical interpretation and training of policies and procedures, evaluating the work of the staff and assisting employees in the Economic Support Unit. In addition, this position may also assign work, act as the agency’s quality controller, manage more difficult cases, and attend special training sessions in order to disseminate the information to other members of the unit. This leadership position may also assist in devising methods and techniques to improve agency efficiency and productivity, participate in outreach and education for assistance programs, compile agency reports, and act as an agency representative.

Examples of Duties:
Assumes responsibility for the day-to-day functions of the Economic Support Department in the absence of the Economic Support Administrator.
Researches, interprets and applies federal, state, and local policies governing eligibility, legal rights, policies, and processes, as standard practice in the determination of eligibility and issuance of benefits for the following public assistance programs: Medical Assistance, Long Term Care programs, BadgerCare Plus, FoodShare, Caretaker Supplement, Child Care, and WHEAP.
Acts as a liaison between the staff of the ES Unit and the State for quality control efforts, provides testimonies at administrative hearings, ensures compliance of programs, maintains program integrity practices, and responds to financial and non-financial cross matches/alerts.
Coordinates the provision of services to ensure that required program standards for service delivery are met in an accurate and timely manner to identify areas where further training is needed.
Assist in prioritization, direction, and delegation of duties and assignments for line-level staff.
Receives and responds to technical questions from staff, consumers, and the general public about assistance programs, eligibility requirements, application procedures, benefit process, fair hearings, etc.
Conducts intensive interactive interviews and performs concurrent data entry with applicants/recipients to obtain and evaluate financial and non-financial information in order to determine eligibility and issuance of assistance.
Determines correct public assistance benefits through direct client contact by office interview, telephone, and electronic submissions in compliance with required state and federal time frames.
Processes reports and documentation for ongoing case management.

Assesses individual and family needs for additional benefits or services within the department and makes referrals to other human services-related and community agencies.
Identifies risk factors such as AODA, domestic abuse, disabilities, or suspected child abuse and reports to appropriate services.
Attends ongoing trainings regarding changes in the federal and state regulations and technical advancements.
Performs other related duties as assigned or directed.

Typical Qualifications:
Knowledge of the Economic Support programs and procedures. Experience working as an EBD-LTC Economic Support Lead or Specialist. Experience with leading a team and coordinating incoming cases to manage work load efficiently across the unit. Ability to provide technical interpretation of policies, carry a generic caseload, perform data entry concurrently with interactive interviews, train on policies and procedures for new and on-going employees. Ability to assume responsibility of the Economic Support unit in the absence of the Administrator, and use independent judgment in regularly non-routine and/or unstable situations. Ability to establish and maintain effective working relationships with clients, co-workers and the public. Good verbal and written communication skills. May be required to complete additional training specific to this position. This specific training shall be provided through State or In-House training. Must be able to read, write, speak and understand English.
Associate's Degree in Human Services, Accounting, or Financial Planning.
A minimum of 3 years working in Economic Support, plus a minimum of 2 years full-time experience determining eligibility for income maintenance and/or economic assistance programs for EBD-LTC clients.
Any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.
Appointment will be conditional upon successful completion of criminal and caregiver’s background checks.
Must maintain a valid driver’s license with the minimum state requirement for insurance as well as have a vehicle available for transportation.

Supplemental Information:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

St. Croix County, WI - 2 years ago - save job