Economic Support Specialist
Eau Claire County, WI - Eau Claire, WI

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Determines eligibility and provides ongoing case management for Eau Claire County/Great Rivers Income Maintenance Consortium in a timely and accurate manner for the following public assistance programs: Medical Assistance, BadgerCare Plus, Food Share/SNAP (Food Stamps), Caretaker Supplement (CTS), Wisconsin Shares Child Care subsidies, and the Wisconsin Home Energy Assistance Program (WHEAP).

ESSENTIAL FUNCTIONS (Illustrative only):
  • Conducts intensive investigative interviews to obtain and evaluate financial and non-financial information in order to determine eligibility for assistance
    • Researches, interprets and applies federal, state, and local policies governing eligibility, legal rights, and responsibilities of applicants
    • Determines correct public assistance benefits through direct client contact via office interview, home visits, and telephone in compliance with required state and federal time frames
  • Records, maintains, reviews, and regularly corrects benefit levels and other documentation regarding applicants, using CARES and CARES Worker Web systems
    • Manually determines eligibility for specific programs that are not automated or when system is unavailable
    • Creates manual notices of determination
  • Obtains and verifies third-party information needed to determine eligibility
  • Provides case management duties to individuals; answers questions, provides case status updates, processes changes; responds to emergency needs; re-determines eligibility and processes verifications
  • Works in collaboration with various agencies and support services; verifies appropriate levels of benefits and/or services
  • Authorizes monetary benefits in child care authorizations, FoodShare, fees for service and capitation rates for medical assistance and BadgerCare Plus; authorizes payment for caretaker supplement on social security income and payment to energy providers and/or participants
  • Identifies risk factors such as AODA, domestic abuse, disabilities, or suspected child/elder abuse and reports to appropriate services
  • Responds to financial and non-financial cross matches and alerts
  • Prepares Fraud and Program Integrity referrals
    • Recalculates benefits
    • Provides testimony at administrative hearings and in court
  • Assesses individual and family needs
    • Arranges for additional benefits or services within the department; makes referrals to other agencies and community support services
  • Attends ongoing trainings regarding changes in the federal and state regulations and technical advancements
  • Performs other related duties as assigned or directed

  • Associate's Degree in a Human Services-related field, Public/Business Administration, Economics, Accounting, or Communication
  • Two (2) years of experience dealing with the general public in a position requiring the utilization of investigative interviewing techniques or provision of employment and training-related services
    • SUBSTITUTION: Two (2) years of experience determining eligibility for public assistance programs to include income maintenance and/or childcare assistance within the last 5 years may be substituted for the required education
  • Proficiency in personal computer use with Microsoft Office software
  • Appointment will be conditional upon successful completion of a criminal and caregivers background check