Elavon Voice Authorization Agent 1
Elavon, Inc. - Knoxville, TN

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120021437

Elavon

Description

Provides assistance on all inbound Voice Authorization calls from merchants. Assists customers in processing their audio response (Host) and voice authorization (non-Host) transactions, i.e., voice authorizations, address verifications, lost or stolen cards, batch inquiry, batch settlement. Assists Customer Service in basic statement and findings questions in cases of overflow. Complies with Business Conduct Code in work-related matters. Reports violations or suspected violations.

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Qualifications

Basic Qualifications

  • High school diploma or equivalent
Preferred Skills/Experience

  • Proficient computer skills, especially Microsoft Office applications
  • Ability to identify and resolve/escalate problem
  • Excellent interpersonal and verbal communication skills
Job

Customer Service / Call Center

Primary Location

USA-Tennessee-TN-Knoxville

Shift

2nd - Evenings

Travel

No

Additional Scheduling Information

Shifts could include weekends

Average Hours Per Week

20

Elavon, Inc. - 21 months ago - save job - copy to clipboard - block
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