Perform service and new installation commissioning activities on fire alarm, access control, CCTV, intrusion alarm and intercom systems.
Supervise and inspect the installation of equipment to meet customer expectations and manufacturer specifications.
Field coordination and communication, system programming, commissioning, AHJ testing and training on new system installations.
Evaluate and diagnose equipment that requires servicing as well as troubleshooting potential field wiring problems.
Provide specific solutions and recommendations to customers on the most efficient and cost effective method in restoring a specific system back to normal condition.
Manage assigned Electronic Systems service calls in regards to field labor hours estimated.
Customer satisfaction through coordination, response to customer requests and problems and clear communication skills.
Prepare reports on daily activities.
May be required to work overtime.
Will be required to perform "on call" duty (24 hour) as part of a rotating schedule to respond to emergency situations.
Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals.
Required to lift and or carry equipment and tools, which may be over forty (40) pounds. Working environment may involve climbing ladders and scaffoldings with equipment, upwards to forty (40) feet. Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings, etc.
Must adhere to all OSHA and SimplexGrinnell safety policies and procedures.
Complete mileage and monthly vehicle reports in a timely manner. Learn to maintain truck inventory to ensure timely response to customers need.
Will receive service calls from dispatchers supplying a brief description of equipment/system malfunctions. Contact the designated customer representative and ascertain degree of severity of equipment/system problem. Identify expectation(s) of customer.
Will follow prescribed troubleshooting procedures and refer to technical manuals, parts manuals, change notices/bulletins, etc., in order to diagnose and repair equipment/system. Learn to access software in order to correct programming problems. Learn to diagnose hardware problems and replace defective equipment as required.
Ensure that all assigned service calls are completed and have achieved 100% customer satisfaction. All work performed whenever possible should be reviewed with the customer.
Complete Service Acknowledgment with proper coding through communicating devices and hardcopy. Obtain customer signature after completed service call assignment and collect payment of C.O.D service calls.
6-8 years experience with installation and service of fire alarm, access control, CCTV, intrusion and intercom systems.
Demonstrate working knowledge of electricity and electronics. In addition, demonstrate an aptitude for troubleshooting systems and performing necessary repairs.
Ability to effectively work independently.
Seattle FA-1 certification desirable, State of Washington EL-06 Limited Energy Electrician certification required. If not already certified/licensed, will need to obtain EL-06 license immediately after hiring.
Demonstrate a high level of customer service.
Be able to carry and move equipment/tools weighing up to 40 pounds.
The field technician will work in unusual and often difficult positions such as climbing ladders, working off of scaffolding and high lift equipment, working within ducts, crawl spaces and above ceilings, etc. Must comply with safety guidelines at all times.
Minimum high school/trade school graduate, military, or two year Associate degree in a technical field involving electronics or computers.
Working knowledge of personal computers (Windows 2000, XP, Windows 7) and Microsoft's suite of Office software.
Working knowledge of IT network systems
Ability to use hand and power tools and test equipment such as multi-meters, oscilloscopes, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required.
Excellent verbal and written communication skills.
Ability to read and understand complex building architectural, mechanical and electrical documents, as well as project plans, specifications, schedules and equipment installation/operation/troubleshooting manuals.
NICET Level II certification in Fire Alarm desired, but not required. If not already NICET certified, will need to obtain Level II certification within 6 months of date of hire.
A valid driver's license with a good driving record is required.
Drug test and Security and Background check is required.