Eligibility Services Manager
City of Danville, VA - Danville, VA

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Performs difficult professional and intermediate administrative work planning, organizing and directing the operation of all eligibility programs for the agency and assuring that federal, state and local programs, laws and regulations are implemented to meet the public welfare needs of the City; does related work as required. Work is performed under the general supervision of the Social Services Director. Supervision is exercised over eligibility unit staff.

Essential Job Functions*:

Must be physically able to operate a variety of standard office equipment including telephone, computer, copy machine, etc.; and the ability to lift, carry, push, pull or otherwise move objects or items customary and reasonable in an office environment; Sedentary work involves sitting most of the time, but may involve standing or walking during some periods. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for preparing and analyzing written computer data; determining the accuracy and thoroughness of work, and observing general surroundings and activities. Worker is subject to no adverse environmental conditions.

Plans, organizes and directs the workload and activities for all eligibility units; Coordinates the recruitment process and staffing needs for eligibility; Assists in budget preparation, monitoring expenditures and projecting future needs; Provides staff development and training for all eligibility personnel; Monitors and evaluates overall benefit programs and performance of eligibility staff; Monitors compliance with all federal, state and local laws, policies and procedures; Prepares regular and special reports for the Director and other special work as assigned; Conducts fair hearings according to state guidelines; Serves as liaison with citizen groups, state/local government; Employs, supervises, trains, motivates and disciplines authorized personnel in a consistent, fair and uniform manner in accordance with the City's personnel policies including Equal Employment Opportunity and Affirmative Action; Performs other reasonable duties as assigned; Reports to work on assigned duty schedule.

Locates, coordinates and prepares client files for submission of State office for the purpose of special corrective action or program monitoring; Collects information, evaluates facts and responds to client and customer complaints in person or by telephone; Monitors and evaluates established fire evacuation plan; Responsible for directing all staff and customers in the event of a fire drill and secures floor following evacuation.

*Note: The essential functions of this job are not limited to those listed in the position description. The City retains the discretion to add to or change the duties of the position at any time.

Typical Qualifications:

Comprehensive knowledge of financial assistance programs, policies and regulations; Comprehensive knowledge of public assistance programs, policies and procedures; Thorough knowledge of public, social and service needs and resources; General knowledge of normal and abnormal human behavior, social problems and economic problems; Ability to plan, manage, and evaluate organizational needs; Ability to communicate orally and in writing; Ability to make decisions on complex/critical issues; Ability to maintain good working relationships with staff and the public; Ability to interpret and explain federal, state and local programs, policies and procedures; Ability to supervise and train personnel; Ability to compile and analyze data on financial assistance programs.

Education and experience equivalent to a degree in human services field and extensive experience in eligibility or related area including considerable experience in a supervisory capacity.

Special License and Certificates:

Possession of a valid drivers license.

City of Danville, VA - 9 months ago - save job - block
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