Eligibility Specialist (2 openings in St...
Washington County, MN - Stillwater, MN

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  • High School diploma or general equivalency diploma (GED) and TWO years paid work experience in a Social Services or Human Services agency.
  • Completion of at least 90 quarter college credits and ONE year paid work experience in a Social Services or Human Services agency.
  • Completion of the Minnesota State College Public Welfare Financial Worker Program (completion of internship not required).
  • Work experience or training in the production process in MAXIS and/or MMIS.
  • Paid work experience determining program eligibility in Minnesota for food support, medical assistance, MinnesotaCare, cash assistance, child care assistance, or another state's equivalent.
  • Completion of the internship for the Minnesota State College Public Welfare Financial Worker Program.
  • Associates degree or higher in behavioral sciences, human services, accounting, math or business.
  • Customer service (both in person and over the phone) in a high volume setting.
SELECTION TECHNIQUE : Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

RESPONSIBILITIES : The t wo positions in Stillwater will be part of the Financial Intake Team whose responsibilities include conducting Financial Intake screening to determine preliminary eligibility for all State economic assistance programs both over the phone and in person, and determining eligibility for healthcare programs and two emergency programs. The position in Forest Lake will be working with the Disabled, Elderly and Single Adult unit determining eligibility for food, cash, health care and emergencies.

HOURS / DAYS : 8:00 a.m. - 4:30 p.m. Mon-Fri. Work schedules (hours and days) and location are subject to change based on department needs.


Under general supervision, employees in this position perform complex work and specialized technical assignments requiring an advanced level of technical knowledge in multiple programs, departmental processes, and automated caseload administration in order to determine eligibility, to provide case management and to achieve service goals for health care, employment, veterans and other public assistance programs. Work is reviewed through reports, case reviews, conferences, and results achieved.


Education and Experience:
  • High School diploma or general equivalency diploma (GED) and TWO years paid work experience in a Social Services or Human Services agency.
  • Completion of at least 90 quarter college credits and ONE year paid work experience in a Social Services or Human Services agency.
  • Completion of the Minnesota State College Public Welfare Financial Worker Program (completion of internship not required).
The finalist for a position vacancy will be required to pass a criminal history investigation at County expense prior to beginning employment with Washington County.

Knowledge of: English usage, grammar, and spelling; basic arithmetic; customer service principles, business mathematics, including decimals and percentages; general office procedures and policies; basic computer usage and PC software and other general office equipment; human behavior.

Ability to: Apply the principles and practices of public human services programs; establish and maintain cooperative working relationships with the public and staff; conduct interviews; deal with difficult and challenging behaviors; explain complex rules and programs so they can be understood by people of diverse socioeconomic and cultural backgrounds; read, understand, apply and explain complicated and detailed correspondence and reports, regulations and policy directives; analyze and interpret written, numerical and verbal data from various sources and enter data accurately into a computerized system; perform a variety of mathematical computations accurately and rapidly; prepare, clear, concise and accurate records and reports; remain objective; express ideas clearly and communicate clearly in a verbal and written manner; accept and profit by supervision; report to work on a regular and timely basis.


1. Interviews applicants and recipients. Provides screening and assessment to determine program eligibility for applicants and recipients. Evaluates the accuracy of data provided and the appropriate application of eligibility requirements. Fully informs applicants and recipients regarding options and consequences of client choices. Initiates procedures to grant, modify, or terminate eligibility and grants for assistance programs and to impose sanctions and other penalties.

2. Processes casework through multiple automated systems. Prepares and maintains timely, clear, concise and accurate records and reports.

3. Mentors and helps train less experienced staff and provides technical assistance and training to staff in area of specialization

4. Reviews, researches, and keeps abreast of federal/state/local rules, regulations, and administrative procedures to determine eligibility for multiple public assistance programs and related case administrative techniques.

5. Collaborates with employment counselors, social workers, public health nurses or other service staff to assess client needs and coordinate service plans.

6. Assesses emergency situations, determines immediacy of needs and requirements for resolution and intervention.

7. Performs specialized functions or technical assignments such as providing assistance in financial management (representative payee), asset assessment, managed care advocacy and work with specialized caseloads. Provides education and training to clients individually or in groups such as service overviews, orientations, skills workshops.

8. Observes and assesses each client for other needed services and makes referrals to other units or appropriate agencies.

9. Provides training and technical assistance to county and community agency personnel regarding federal, state and county financial, healthcare and other assistance programs.

10. Detects and evaluates potential fraudulent situations. Collaborates with fraud detective, providing data and technical assistance as required.

11. Performs other duties as assigned.

ESSENTIAL FUNCTIONS: The essential functions for this position are: 1, 2, 4, 6, 8 and 10.

WORK ENVIRONMENT: Work is sedentary in nature performed within the Government Center or satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, typewriter, calculator, telephone, copy/fax machine and others. Exposures may include but not be limited to disagreeable odors, communicable diseases, bodily fluids, difficult and challenging behaviors. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

TITLE OF IMMEDIATE SUPERVISOR: Economic Support Supervisor

This description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.