This position determines eligibility of State and Federal programs in Sherburne County and provides case management by assisting individuals and families in re-establishing and maintaining stability, self-sufficiency and independence; by providing services and information on programs available, community resources to enhance people’s economic, physical and emotional health; and to meet basic needs for individuals, families, children, elderly and disabled clients.
Examples of Typical Duties & Responsibilities:
These examples of typical duties do not include all possible tasks for this classification and do not limit the assignment of related tasks. Regular attendance according to the department's approved work schedule is required for all Sherburne County positions.
INTAKE AND ELIGIBILITY DETERMINATIONS
Determine initial eligibility and continuing eligibility for multiple public assistance and health care programs by conducting in-person interviews; collecting and analyzing factual and sensitive data; verifying income, assets, household composition and other eligibility criteria as mandated by the Federal, State and County rules and regulations.
ONGOING CASE MANAGEMENT
Act on client information received via phone calls, correspondence, and computer interfaces regarding ongoing eligibility. All work must be prioritized by daily, weekly and monthly duties to coincide with deadlines established by state programs while remaining flexible for client appointments and emergencies.
Act as an advocate for our clients by mediating positive resolutions of conflict between our clients and third parties including Legal Aide, appeal referee’s, Social Security Administration, medical providers, health care plans, utility companies, state agencies, etc.
High School Degree plus 3 – 5 years of experience working with the public in a customer service related field or equivalent education plus work experience.