Performs responsible technical and professional work involving initial and ongoing eligibility of individuals applying for and receiving financial, medical, and/or food stamp assistance under prescribed government programs; does related work as required. Work is performed under the regular supervision of a Senior Eligibility Worker or Supervisor.
Essential Job Functions*:
Must be physically able to operate a variety of standard office equipment including telephone, computer, copy machine, etc.; and the ability to lift, carry, push, pull or otherwise move objects or items customary and reasonable in an office environment; Sedentary work involves sitting most of the time, but may involve standing or walking during some periods. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for preparing and analyzing written computer data; determining the accuracy and thoroughness of work, and observing general surroundings and activities. Worker is subject to no adverse environmental conditions.
Interviews customers to secure information relative to eligibility and to explain agency programs, their requirements, rights and responsibilities, etc.; Collects and verifies social, medical and collateral information; Evaluates information collected and enters it into appropriate processing systems; Understands and accurately applies and implements complex Federal, State, and local policies, regulations and procedures; Maintains, organizes, and otherwise manages forms, case records, reports, etc.; Recognizes and identifies special circumstances, such as client fraud, problems, and needs and takes appropriate action; Reports to work on assigned duty schedule; Performs other reasonable duties as assigned.
Serves on special committees and task forces as assigned; Appears as witness in court hearings.
*Note: The essential functions of this job are not limited to those listed in the position description. The City retains the discretion to add to or change the duties of the position at any time.
Thorough knowledge of public assistance programs, policies, and procedures; General knowledge of public, social, and service needs and resources; Some knowledge of the operation of a personal computer; Ability to interrelate with all segments of the community; Ability to follow oral and written instructions; Ability to perform basic mathematical computations; Ability to obtain, verify, analyze, and assess information; Ability to effectively communicate orally and in writing.
Education and experience equivalent to graduation from an accredited college or university with major course work in social services or related field.
Special License and Certificates:
Possession of a valid drivers license.
City of Danville, VA - 16 months ago
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