Email Deliverability Specialist
Knowledge Marketing, LLC. - Plymouth, MN

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Knowledge Marketing has an immediate opening for a full time Email Deliverability specialist. Ranked on Inc. magazine’s Top 500 fastest growing private companies in the country, our organization has helped hundreds of clients with our marketing technology, automation and data analytics tools. This position is responsible for monitoring and maintaining high email deliverability rates, detecting and analyzing problems, and maintaining industry relationships, as well as educating clients and enforcing email privacy and permission email standards. This position also ensures that email messages are properly constructed to meet industry best practices. Candidate will have a thorough understanding of Email best practices, e-marketing strategy, and a strong grasp of analytics. Works with existing monitoring software, and also assists in future development requirements. Candidate should have a high level of proficiency with Excel, and feel comfortable presenting results and recommendations

Experience
Minimum 2 years experience in internet/email marketing. Specific experience with email deliverability issues is preferred. Good communication skills, written and verbal
• Ability to handle multiple projects simultaneously
• High volume commercial/promotional email experience
• Thorough understanding of email marketing concepts and knowledge of technical email construction and delivery
• Knowledge of CAN-SPAM
• Establishing and maintaining relationships with Internet Service Providers (ISPs)
• E-mail authentication technologies (SenderID, Sender Policy Framework, DomainKeys, etc.)
• E-mail filtering technologies
• E-mail content rendering
• Deliverability best-practices
• Microsoft Excel and PowerPoint proficient
• Experience with ISPs preferred
• Experience with internet routing issues and troubleshooting
• Experience with MTA configurations (Port25, Ironport)
• Monitoring RBL/SBL. Feedback look Setup
Primary Duties and Responsibilities
Generate weekly “report card” notification emails
• Assist clients in resolving issues related to report card policy compliance notifications, primarily via telephone and email communication
• Investigate and address email delivery problems by communicating with ISP abuse desks, email blacklists, and anti-spam technology providers in a professional manner
• Build industry relationships with internet and email providers directly and through participation in various industry groups as opportunities arise
• Keep up-to-date with ever changing legal requirements, privacy regulations, and related email and SMS marketing best practices
• Share knowledge through whitepapers, internal and external training sessions, blog posts, industry group participation, etc.
Additional Duties and Responsibilities
Provide technical support services to clients, by educating them on email best practices, focused on the goal of maximizing delivery to the inbox
• Review inbox audit results with customers providing information on how to improve delivery through changes in infrastructure, practices, and policy
• Generate and review reporting related to deliverability-focused metrics such as bounce rates, open rates, bounce details, etc.
• Educate clients on issues specific to policy compliance
• Become well-versed in e-mail marketing metrics, and deliverability best-practices
• Collaboratively spec out new features and functionality relating to deliverability, blocking, IP address assignment, etc.
Benefits and Career Opportunities:
Competitive Salary
• Increased responsibility and visibility in a rapidly growing software company
• Insurance, 401K, and 2 wks holiday pay
• Casual and fun work environment
Core Values:
Act with Absolute Integrity
• Operate with Speed and Agility
• Spirit to Serve
• Be Passionate
• Be Humble
We offer a casual and fun business environment, competitive pay, good benefits and diverse opportunities for professional development. Only candidates that meet qualifications will be considered. Interested candidates please respond with resume and salary requirements to: careers@teamkm.com

Knowledge Marketing, LLC. - 20 months ago - save job - block