Yesmail Interactive wants you to say YES to this exciting opportunity. We are seeking an Email Marketing Account Manager to join our Pearl River, NY office.
Yesmail Interactive is one of the industry’s leading e-mail marketing and interactive solution providers. Using a consultative approach, Yesmail Interactive has both the strategic and technical resources needed to build direct online marketing programs, which drive revenue, build brand awareness and strengthen customer loyalty and trust. With proven success in the cultivation and retention of a client’s customer base, Yesmail Interactive is known for developing and implementing sophisticated, highly personalized, permission-based e-mail and interactive solutions that drive results.
Yesmail Interactive has offices in Portland, New York, Chicago, Atlanta, San Francisco, Los Angeles, Omaha, Toronto, London and Singapore.
This position is responsible for owning existing client relationships, retaining and expanding the accounts by generating revenue through outstanding client service, consultative selling, and cultivating strong relationships. Depending on client size and need, the Account Manager will focus on program growth and strategic thought leadership, overseeing day-to-day processes, issue management and resolution as well as email program management. This position will regularly and customarily exercise discretion and independent judgement relative to matters of significance and act as an advisor to the client.
Essential Job Functions:
1.Serve as primary point of contact for servicing assigned client accounts.
2.Provide exceptional account support to build and maintain a positive relationship between the client and the Company.
3.Analyze existing accounts, qualify and validate customer-specific needs and develop solution criteria.
4.Maintain and analyze client fulfillment patterns while focusing on underlying issues to eliminate recurring account problems.
5.Confer with client to provide information or answer questions. Respond to the needs of the client, decide which course of action to take, and execute that action without consultation or direction.
6.Keep records of client interactions, detailing inquiries, complaints, comments, and action taken.
7.Monitor client preferences, identify and evaluate additional business opportunities with current clients to determine focus of growth and/or sales efforts.
8.Identify potential client projects, propose pricing, and manage negotiations and fulfillment.
9.Work in collaboration with clients and internal business units.
10.Forecast and track sales revenues and activities in a timely manner using customer relationship management (CRM) system and/or other tools.
11.Effectively and powerfully communicate the value proposition to existing customers and coordinate and lead periodic account reviews.
12.Execute renewal and upgrade activities according to Company standards.
13.Travel as required to attend trade shows, client meetings, or other business engagements.
Knowledge, Skills, and Abilities:
1.Sense of urgency.
2.Problem solving abilities.
3.Ability to work across functional lines.
4.Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions.
5.High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data.
6.Ability to sufficiently communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner. Strong phone skills and written communications skills.
7.Knowledge of processes for providing quality client and account service.
8.Ability to build and sustain trust among clients and colleagues.
9.Ability to make independent choices regarding matters of significance to business operations.
Education, Experience, and Certification:
1.Bachelor’s degree or equivalent is required.
2.5+ years experience managing client relationships with proven track record of success.
3. In-depth knowledge of email and/or interactive marketing space – Email Service Provider and/or Interactive Marketing agency experience strongly preferred
3.Professional training in selling and/or account planning processes is preferred.
We’re revolutionizing the way companies connect with their customers and grow their businesses. Find out how you can join the movement at http://www.infogroup.com/about-us/careers.aspx. Please reference requisition number HOME2398.
Yesmail Interactive powers intelligent customer interactions. We give you the insights to recognize and understand your customer to deliver contextually relevant digital communications - while respecting their preferences and privacy. We help marketers evolve their customer relationships through intelligent interactions via technology, insights and services in a near real-time multi channel environment. We help you compete in the age of the customer.
Yesmail Interactive is an Infogroup company. Infogroup’s 1,900 employees enable clients – from local businesses to the Fortune 100 – to increase sales and customer loyalty by leveraging our proprietary Data Axle™ of contextually relevant real-time information on more than 235 million individuals and 24 million businesses to deliver the complete spectrum of value added data and innovative targeted marketing solutions.
At Yesmail Interactive, our employees are directly responsible for our success. We strongly believe in rewarding employees for their initiative, teamwork and leadership. Every day, we expect our employees to ask questions, demand better solutions and challenge one another to succeed. We are constantly looking for candidates who are not only qualified and knowledgeable, but also have the drive to grow professionally. We hire dynamic individuals in variety of fields such as information technology, account management and client services, sales, marketing, administration and human resources.
Affirmative Action/EEO Policy
At Infogroup, we are committed to attracting, retaining and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Infogroup does not discriminate on the basis of race, color, national origin, religion, gender, sexual orientation, age, disability, marital status, veteran status or any other prohibited basis under applicable federal, state or local law.