Emergency Communications Specialist I
Frederick County Government - Frederick, MD

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Non-exempt; full-time; 40 hours per week (varying schedule; rotating shifts); full benefits

This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services; timely and accurate deployment of appropriate fire/EMS/law enforcement personnel and apparatus to the location of emergencies; and generation and maintenance of necessary computer and written records. Training and direction may be received from Emergency Communications supervisors or designees; supervision is received from the Emergency Communications Director and/or Assistant Director .

Examples of Work:
  • Receive incoming calls of emergency, informational and business nature, obtain necessary information and dispatch appropriate public safety personnel and apparatus
  • Provide advice to callers requesting EMS, fire and law enforcement services while equipment is en route to the scene
  • Communicate with fire and rescue equipment and law enforcement vehicles, keep abreast of situations and dispatch additional equipment when requested by officer/incident commander at the scene
  • Alert other jurisdictions when necessary
  • Operate computer aided dispatch (CAD) system, as well as the Criminal Justice Information Systems computer; and other computer software
  • Maintain computerized and manual records
  • Relay information to appropriate agencies
  • Operate public safety radio consoles and maintain communications with allied fire, police, and certain county and state agencies
  • Operate TTY equipment (telephone equipment for persons who are hearing/speech impaired)
  • Handle multiple tasks and track multiple in-progress incidents simultaneously
  • Perform other related duties as required

Qualifications & Requirements:
  • High school graduation or the equivalent
  • Ability to obtain Basic telecommunicator, medical, fire and police dispatch certifications (National Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due
  • Ability to obtain MILES/CJIS and NCIC access level 1 certifications (State of Maryland Criminal Justice Information System) within 1 year of hire, and to maintain re-certification as due
  • Knowledge of Frederick County geography and surrounding area
  • Effective keyboarding/data entry skills in order to accurately enter information during conversation with callers
  • Ability to effectively utilize computer aided dispatch (CAD) system, Criminal Justice Information System (CJIS) and other automated information systems
  • Knowledge of fire, rescue and law enforcement disciplines
  • Ability to effectively read maps and give directions
  • Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology
  • Ability to perform quickly and effectively in emergency situations
  • 1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services
  • 911 / emergency communications work experience
  • Data entry experience
  • Customer service work experience

Additional Information/Examination Process:
  • Satisfactory background investigation, to include reference checks
  • Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays (usual shift assignment will be 12 hours; employees are required to work day shifts and night shifts)
  • This position is subject to random drug testing
  • This position is designate as security- sensitive, requiring satisfactory background investigation, conducted by the Frederick County Sheriff’s Office, in accordance with established Frederick County policy
1) An evaluation of training and experience
2) A written examination
3) A typing/data entry skills test
4) A spoken examination
5) One or more interviews
6) A pre-employment psychological examination
7) A pre-employment background investigation
8) A pre-employment physical examination and drug test

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