Emergency Dispatcher
University of New Hampshire - Durham, NH

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Under broad supervision of a dispatch supervisor or any other University Police Supervisor, to be responsible for coordination of alarms and transmissions of all emergency and services calls (fire, police, emergency, medical aids, facilities, parking) processed through the University Police Department Communications Center and/or other units, according to general procedures.

Acceptable Minimum Qualifications
Associate degree or equivalent combination of education and experience.
Excellent oral and written communication skills.
Ability to retain/communicate information and to perform duties during emergency conditions or under prolonged stress.
Knowledge of and ability to operate multi-frequency two-way radio equipment/consoles, specializes; computer software/hardware system for UNH/PIMS and Computer-Aided Dispatch (CAD) equipment.
Ability to be certified as a computer operator of the New Hampshire State Police On-Line Telecommunications System (SPOTS) and to requalify annually.
Ability to record, maintain and process computerized data of alarms and responses for emergency services agencies and other units.
No criminal record other than minor motor vehicle violations.
Keyboard skills with ability to operate other computer terminals and similar equipment.
Must successfully complete a background investigation, written/psychological examination, and may be required to be deputized by the authority having jurisdiction.
Previous appropriate experience in a Public Safety agency.
Familiarity with rules and regulations relating to equipment in use, including those of the Federal Communications Commission.

Additional Desirable Qualifications:

Equipment/Instruments

Additional Job Information:
Applicants should be prepared to upload the following required documents at the time of application: cover letter, resume and three professional references contact information.

Is this position responsible for the supervision of staff?
No, this position is not responsible for supervision

If yes, what kind of staff does this person supervise?
Does not apply

Special Requirements:
Background check may be required prior to employment.

Safety Information
None applicable

EEO Statement
The University of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action institution. The university seeks excellence through diversity among its administrators, faculty, staff, and students. The university prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged.

EEO Information
70-Service/Maintenance

Additional Salary Information:
After the six month probation period is completed the rate will increase to $14/hour.

Duties/ Responsibilities
1 Record

Ranking
Duties/Responsibilities

Operate multi-channel two-way radio/telephone consoles and other related equipment for emergency services, including police, fire and ambulance.

-Receive, interpret and process calls for emergency services and other service units.
-Initiate and operate Computer Aided Dispatch (CAD) equipment and systems for all emergency service processed through the Communications Center, including the campus and several other area communities.
-Initiate and operate special computerized Police Information
Management System, involving software and hardware systems.
-Initiate and operate specialized New Hampshire State Police On-Line Police Telecommunications software and hardware computer systems (SPOTS) as a computer interface between designated area police agencies, New Hampshire State Police (NHSP), the Federal Bureau of Investigations (FBI) and the National Crime Interaction Center (NCIC).
-Record, maintain and process computerized data for emergency services agencies and other units, including street files; name indexes; call back rosters; water supply systems; building locations; high hazard areas; area maps; calls for service; type, location, and status of emergency response vehicles; fire and burglar alarms; location of handicapped individuals and small children; mutual aide assistance; automatic fire, police, and ambulance response calls; wrecker services and notification rosters.
-Respond to requests for information from the public, answer business/emergency telephone calls from the public and act as a resource to the public for referrals.
-Evaluate the nature of common medical emergencies.
-Coordinate activities with other agencies.
-Perform other related duties as assigned.