Emerging Channels Executive
USAA - Texas

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As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 23,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked 100 Best Companies to Work For by Fortune in 2012 , we are proud to receive consistently outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity . These are the foundations of how we do business with our members, as well as how we treat each other.
We are currently seeking talented Emerging Channels Executive for our San Antonio, TX facility.
The Emerging Channels Executive works with internal stakeholders to develop the strategic direction for one or more of USAA's mobile, tablet, and social commerce platforms. The executive identifies and communicates how consumer technology is changing the financial services industry. The executive acts on those insights by championing and delivering effective and innovative digital solutions that increase member satisfaction and drive business results.

Identify capabilities and requirements for applicable platform, i.e., mobile, tablet and social commerce.
Develop and test infrastructure to support capabilities that enable marketing, sales and service for the applicable platform, i.e., mobile, tablet and social commerce.
Drive a culture of innovation within the organization.
Develop innovation strategy, ensuring integration with the enterprise-wide strategy.
Monitor and evaluate the channel environment by analyzing competitive intelligence, trends, and emerging technologies related to channel innovation in the market. Determine channel gaps when integrating innovations or modifications into the existing channel portfolio. Minimum Requirements

Bachelor's degree from an accredited college or the equivalent experience from which comparable knowledge and abilities can be acquired. Equivalent experience includes 4 years work experience in a technical or technical support function that included evaluating and analyzing industry trends, setting growth targets, implementing initiatives and projects, or interface design.
10+ years of progressively responsible experience with Digital Platforms.
3+ years experience defining capabilities for the mobile platform for consumer markets.
Demonstrated ability to connect business deliverables with enterprise objectives and strategy. Preferred

Masters Degree in Software Engineering, Design, Business or Information Systems is highly desired.
Background in Financial Services and Consumer Technology.
Significant business and/or financial acumen and bottom-line orientation.
Ability to multitask and manage competing priorities and prioritize workflow.
Strong written and oral communication skills, including the ability to communicate analysis to a non-technical audience. In addition to the requirements mentioned above, candidates are also evaluated against job related competencies that are aligned with performance expectations for this role. These competencies are referred to as USAA Leadership Imperatives and are contained in the attached addendum.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an Equal Opportunity/Affirmative Action Employer.

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