This position is responsible for providing a personalized client experience, building strong client relationships, meeting and exceeding sales targets.
- Meet individual and store sales targets and consignment goals.
- Incorporate product knowledge in the sales process with the end result of maximizing sales, units sold per transaction, and the dollar value of each transaction.
- Adhere to all company policies.
- Capture all relevant customer information for entry in the client relationship management system.
- Promote store events through email, phone, and personalized notes.
- Maintain and expand a client book.
- Consistently follow up with any shipping, alteration, or other issues related to clients.
- Assist in general housekeeping and the maintenance of the store image.
- Support shipping and receiving and inventory control as requested.
Ideal education, previous work experience, special skills (e.g., foreign languages), and personal characteristics. Prioritize by: fully proficient (1), knowledge of and ability to develop greater competency (2), preferred but not required (3).
Minimum of two years of retail sales experience selling RTW in a luxury environment (1)
Have a passion for fashion and luxury-goods industry (1)
Outstanding interpersonal skills (1)
Computer literate; utilize various software packages (1)
Experience with advanced clienteling/ consignment (1)
LVMH - 15 months ago