Position Description: The Employee Advisor will be responsible for fielding employee calls and emails from Liazon consumers related to questions about their employee benefits, technical issues and other questions related to their products.
- Accept inbound calls from employees and their dependents on issues pertaining to their health, dental, vision, life, disability, and other insurance products and services
- Research complex/involved inquiries through outbound phone calls to insurance carriers, web research, or by inquiring with colleagues
- Educate consumers regarding the products available to them
- Assist individuals with technology questions related to the Bright Choices® Exchange, including unlocking passwords and helping with website navigation
- Respond promptly to consumer inquiries
- Handle and resolve consumer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform appropriate consumer verifications
- Keep records of consumer interactions and transactions
- Respond to and resolve client and consumer billing issues
- Record details of inquiries, comments, complaints and actions taken
- Follow-up and close all customer inquiries and open cases
- Complete other duties as assigned
- BS/BA degree or higher preferred or equivalent work experience
- Minimum of one to three (1-3) years of successful customer service experience, in the health and/or insurance industry
- Life, Accident & Health licensing required within 90 days of employment
- Proficiency in Microsoft Office applications and other web-based software applications
- Significant employee benefits and/or individual insurance experience helpful
- Exceptional verbal communication skills required
- Capability to patiently address employee concerns and, sometimes, manage complaints and objections
- Strongly motivated to educate and help people with their employee benefit issues
- Ability to work in a fast-paced entrepreneurial environment. Typical work week is greater than 40 hours. Availability and flexibility to work “nontraditional hours,” e.g. 11:00 am– 9 pm, preferred.
- Fast learner and self-starter with demonstrated professional, upbeat, client delight demeanor.
- Display motivated/extroverted personality at all times.
- Ability to educate and help people make important decisions
- Ability to interface with people (groups and individuals) and communicate within various mediums (E-mail, telephone)
- Authorized to work in the US
Founded in 2007, Liazon Corporation operates the market-leading private benefits exchange for businesses across the U.S. Its flagship product, the Bright Choices® Exchange, is an online benefits store that is changing the way employers and employees buy benefits. Bright Choices helps employers save money on their health care costs by setting predictable budgets while guiding employees to purchase better coverage of health, dental, vision, life and disability benefits.
In six years, Liazon has grown to over 80 employees and now serves more than 2,000 customers, ranging in size from micro-employers to companies with over 2,500 employees. Company offices are in New York City & Buffalo, New York
The management team includes industry experts and pioneers from McKinsey and Company, CIGNA, Prudential, Online Benefits, Iron Mountain, and Watson Wyatt.
The company is backed by leading investors, including Bain Capital Ventures, Bessemer Capital Partners, Ingleside Investors, and Rand Capital, SBIC.
Company Website: www.Liazon.com
Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.