This position is for a Business Systems Management System Administrator and technical troubleshooter on Kenexa ForceTen Learning Content Management System (LCMS) within Boeings Learning, Training and Development (LTD) organization. Qualified candidates should have extensive development experience on the ForceTen LCMS System. Other LCMS experience will be considered as well. Duties include management of user and administrator accounts, configuration LCMS Environments, maintenance and development of new templates, mentoring of new and existing LCMS developers both internal to Boeing and Vendor Partners, insuring that ForceTen courses developed meet LTD quality standards and run in the Boeing Infrastructure on several different operating systems, browser combinations and media plug-in combinations. Applicant needs to have a strong working knowledge of HTML, Java Scripting, Flash and Streaming Video. Applicant needs to be skilled in writing SQL queries and analyzing query results. Working knowledge of building models and reports using the IBM Cognos tool is a plus. Applicant needs a working knowledge of Instructional Systems design and must have expert background experience in eLearning and web course development and lifecycle management. Applicant must be experienced in working highly complex technical issues with teammates, vendors, and internal IT-resources under high pressure production down deadlines. Must have excellent follow through and decision making skills. Must have the ability to weigh critical versus non-critical priorities, and take the necessary course of action which minimizes impact to the user community. A broad background in web hosting, and sustaining with multiple design/development tools is essential to success. Communication, collaboration and teamwork are essential personal skills needed for this position.
[ + ] Contributing To Team Success
Consistently makes procedural or process suggestions to work group members, fellow project leads, other internal employees, and external customers for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents. Shares important or relevant information with the team. Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.
[ + ] Customer Focus
Makes customers and their needs a primary focus of one's actions as a project team leader; develops and sustains productive customer relationships as they relate to project team leadership responsibilities; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to customers to build their understanding of issues and capabilities; considers how project level actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists other project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
[ + ] Decision Making
Consistently recognizes a wide range of complex, specialized issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed. Steadily identifies the need for and collects information to better understand issues, problems, and opportunities. Regularly integrates complex information from a wide variety of sources; detects complex trends, associations, and cause-effect relationships. Consistently creates relevant options for addressing problems/opportunities and achieving desired outcomes. Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. Consistently implements decisions or initiates action within a reasonable time. Regularly includes fellow project leads, employees across the organization, and external customers in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.
[ + ] Quality Orientation
Accurately and carefully follows established procedures for completing work tasks. Expert in watching over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects. Consistently initiates action to correct quality problems or notifies others of quality issues as appropriate.
[ + ] HR Data Retrieval
Extensive and specialized knowledge of HR database applications, data elements, and how to retrieve needed data.
[ + ] HR Information Systems
Extensive and specialized knowledge of HR information systems (e.g., self-service systems, automated request tools) including how to write queries and comply with process documentation requirements.
[ + ] Information Technology Fluency
Extensive and specialized ability in the use of personal and network computing hardware and software to maintain and direct project information, such as, statements of work, resource identification and usage, task status, cost estimating and tracking, etc. Extensive and specialized knowledge of processes and tools to maintain, archive, and retrieve digital files. Extensive and specialized ability in constructing/building and providing reports and presentation material as needed for assigned projects. Extensive and specialized knowledge of identifying and gaining approval of testing of established applications to meet project requirements.
Basic Qualifications For Consideration
Do you have experience in web training course design, development and sustaining processes?
Do you have experience in writing SQL queries and analyzing query results?
Do you have in-depth technical experience working with a robust Learning Content Management System (LCMS)?
Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We...