Employee Health & Benefits Consultant
Mercer - Cleveland, OH

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Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of

Marsh & McLennan Companies

(NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

The Employee Health & Benefits Consultant will manage and advise client accounts for employers with 500 - 5,000 employees with their medical, dental, life and disability benefits plans and programs and will be considered the owner of the client. The level of support depends on the size of client as well as complexity and revenue of the account. To fulfill this role, the Advisory Consultant will:

Prepare agendas and lead client/team meetings.

Lead client teams' projects and deadlines utilizing project management tools.

Ensure compliance with professional standards including use of templates, client calendar, peer review, and transparency.

Assist with developing employee communications strategy and oversee other team members in the execution of this strategy including management of open enrollment process

Responsible for engagement letter process including the confirmation of our specific scope of services, compensation type and level, project timeframe and required data

Accountable for revenue/profitability for client accounts

Responsible for establishing necessary carrier/vendor relationships with appropriate contacts to serve clients in handling all administration of eligibility, claims, billing, plan implementation, contracts, plan changes and necessary amendments

Resolve client issues via phone or email. May delegate issue to the analyst and if the analyst cannot resolve the issue, the consultant will then contact carriers and vendors on behalf of the client to resolve these issues

Work directly with the client and manage the request for proposal (RFP) process with the health insurance carriers and internal analyst.

Review the analyst's compilation of the health benefits information from a variety of sources (such as hard files, electronic files, the client and carriers), responses from the carriers and the data in a spreadsheet template (customization depends on client plan types, funding, rate structure, etc), reviews the transparency documents (compliance documents required for completion of all health and benefits work); maintain all appropriate documents in proper files

Peer review RFP information, analyze and interpret the results, edit and finalize the executive summary report to be sent to the client

Review claim and utilization data from insurance carriers on a monthly/quarterly basis that has been input into a standardized report template by the analyst; analyze and interpret data for trends; peer reviews customized, client ready reports; submit report to client and replies to any questions the client may have

Reviews summary plan description (SPD), plan documents and 5500s for compliance and compare to the benefits that were sold to the client. Ensures all benefits are accurately reflected, following a checklist to ensure that all necessary information is included where appropriate. Follows up with the carriers to make sure necessary changes are reflected.

Generate new sales through existing clients and client referrals in accordance with the sales plan. Introduces other Mercer H&B and MMC and products and services to clients.

Gather health and welfare benefits data from a national survey administered and published by Mercer, input it into a template and compare a client's plan information (such as the benefits they offer, rates, contributions) to other companies by industry or geography. Consultant is responsible for interpreting the results and presenting the information to the client


BA/BS degree is preferred

Minimum seven years health benefit experience required

Strong analytical and mathematical skills; strong command of Excel

Excellent interpersonal skills; strong oral and written communication skills

Ability to prioritize and handle multiple tasks in a demanding work environment

Ability to work independently and on a team.

State Life Accident & Health License must be obtained within three months of hire date

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:


. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:





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Marsh & McLennan Companies and its Affiliates

are equal opportunity employers

Mercer - 19 months ago - save job - block
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