*ONLY DEPT OF COMMERCE EMPLOYEES ARE ELIGIBLE FOR CONSIDERATION.*
Serves as primary technical advisor to the Regional Manager on Claims, Trade, and other job training programs. Position provides training to LO staff; interprets federal and state regulations and procedures; ensures uniformity in program operation and compliance; establishes program objectives; analyzes program operations and accomplishments; produces periodic reports; serves as Regional Claims Specialist as liaison between LO staff and DES, and between LO staff and Regional Manager. Assists employers and claimants in resolving UI concerns. Visits local offices to monitor and evaluate programs and report findings to Regional Manager. Job requires travel, for a 12-county region. Serves as advisor to offices on use of technology, including PC’s, scanners, and printers. Responsible for “train-the-trainer” when new programs and products are released to the local offices. Work is performed independently, under the supervision of the Regional Manager.
Knowledge, Skills and Abilities / Competencies:
Thorough knowledge of the Department of Commerce, Division of Workforce Solutions and its functions and policies along with the law and regulations pertaining to specific program areas. Considerable knowledge of federally funded programs and regulations. Ability to apply provisions of federal, state, and agency law, rules, regulations and procedures to specific program areas. Ability to communicate effectively in oral and written form. Ability to consult, train, and function as a resource for local offices throughout the region. Ability to evaluate programs and services as well as office performance throughout the region. Ability to plan and coordinate training sessions. This position will focus on UI, TAA, and other agency initiatives. The position will help provide oversight for local office value-added efforts, especially to assist with the timely return of claimants to work.
Minimum Education and Experience Requirements:
Graduation from a four-year college or university and three years of experience in human resource administration, case management, job development and placement, employment counseling, vocational guidance and counseling, social work, vocational rehabilitation, claims analysis or related public contact advising job applicants and employers in a variety of functions; or an equivalent combination of education and experience.
Degrees must be received from appropriately accredited institutions.
Supplemental and Contact Information:
All applicants must complete an on-line application using this link http://www.osp.state.nc.us/jobs/index.html . Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
Applicants seeking Veteran's Preference under N.C.G.S. 126 must submit a DD form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the on-line application or may be faxed.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript .
Brenda L. Clark
P.O. Box 27626
Raleigh, NC 27611
Phone: (919) 814-0472
Fax: (919) 662-4632
North Carolina Office of State Human Resources - 16 months ago