Performs intermediate technical and professional work in the support and assistance of agency customers with employment needs and requirements in accordance with federal and state regulations; does related work as required. Work is performed under the regular supervision of the Employment Service Supervisor.
Essential Job Functions*:
Must be physically able to operate a variety of standard office equipment including telephone, computer, copy machine, etc.; and the ability to lift, carry, push, pull or otherwise move objects or items customary and reasonable in an office environment; Sedentary work involves sitting most of the time, but may involve standing or walking during some periods. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for preparing and analyzing written computer data; determining the accuracy and thoroughness of work, and observing general surroundings and activities. Worker is subject to inside and outside environmental conditions. Worker may be exposed to bloodborne pathogens and required to wear specialized protective equipment.
Conducts assessment interviews to determine the customer's employment potential and service needs; Reassess clients at prescribed intervals to ensure that they are making satisfactory progress and/or to monitor their particular program assignment and job placement/retention; Plans, organizes and conducts training workshops and offers intensive instructions in job club techniques; Develops and monitors public and private non-profit worksite settings for work experience customers and maintains periodic contact with the worksite supervisor; Provides individual and group counseling on employment barriers; Maintains customer files and record keeping; Develops and maintains good rapport with public and private sectors; Promotes the overall Employment Services Program goals; Coordinates contracts and monitors the delivery of employment services by local manpower agencies; Initiates sanctioning procedures on all non-exempt customers who fail, without good cause; Provides all needed customer information to the Eligibility Worker; Promotes the Employment Services Programs through public speaking and other public relations activities; May be required to work outside of normal work hours; Reports to work on assigned duty schedule; Performs other reasonable duties as assigned.
Maintains knowledge of community resources and matches customer's needs with available resource; Maintains employment service records and prepares reports; Determines employment services eligibility and sanctions clients where appropriate; Executes financial documents required for transportation, medical/dental needs, emergency intervention, supportive services and other programs related to employment services cases.
*NOTE: The essential functions of the job are not limited to those listed in the position description. The City retains the discretion to add to or change the duties of the position at any time.
General knowledge of vocational, social, economic and health problems; General knowledge of local employment agencies, vocational training centers, community action agencies, and general schools; General knowledge of the practices and techniques of vocational interviewing, assessing and counseling; Ability to identify vocational problems and needs and assess corrective treatment and/or employment potential; Ability to establish and maintain effective working relationships with other public and private employers, collateral agencies and community organizations; Ability to communicate effectively both orally and in writing.
Education and experience equivalent to graduation from an accredited college or university with major course work in social work, employment counseling or related fields.
Special License and Certificates:
Possession of a valid drivers license.