GENERAL SUMMARY: The New Passages Job Specialist provides and maximizes direct vocational, employment, and financial literacy services and outcomes for Clubhouse members. This position develops jobs in the community and supports members in those jobs. This job provides education and training to consumers via a financial literacy curriculum. The Job Specialist acts as a Coach, specializing in helping clubhouse consumers gain financial literacy and perform the tasks of their jobs successfully. This includes providing intensive monitoring, training, assessment, and support to workers with special needs and facilitating healthy working relationships between management and co-workers. The Job Specialist has a high degree of personal integrity, generates positive energy, and makes a difference every day.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of Job Specialist. Some duties described herein may not be assigned to every Job Specialist.
TYPICAL DUTIES AND RESPONSIBILITIES
1. Provide supreme customer service, always being courteous, responsive, professional, and helpful to the organization’s internal and external customers.
2. Know the contract requirements for your program or service areas.
3. Work in close collaboration with staff team and members, as well as, individually to meet goals, promote a positive work environment, and advance the quality of services provided to members of the Clubhouse.
4. Maintain an upbeat, welcoming, encouraging, hopeful, and friendly attitude towards clubhouse members and vocational / employment candidates.
5. Establish and maintain positive relationships with Michigan Rehabilitation Services, Community Mental Health Boards, providers, employers, and the community.
6. Actively engage members, work with, and alongside members in clubhouse to plan activities and perform tasks. These tasks include meal preparation, administrative planning, clerical responsibilities, store and/or snack shop operations, and building maintenance.
7. Develop and coordinate job readiness activities with clubhouse members, i.e. resume writing, interviewing, etc...
8. Develop jobs in the community and place clubhouse members in those jobs.
9. Provide Job Coaching - managing job sites, providing on-the-job training and support, covering jobs as needed, and ensuring the employer's needs are met.
10. Develop, implement, and maintain a jobs club.
11. Provide Financial Literacy education and training including but not limited to:
12. Serve as an advisor, advocate, and resource for a caseload of members interested in vocational and employment activities.
- Coordinates and participates in the development and production of financial literacy training materials (Note: development of curricula and pre- and post-testing instruments will be accomplished at the administrative office)
- Conducts pre-testing of consumers’ grasp of financial literacy to provide benchmark for evaluating outcome of program
- Schedules and delivers formal training sessions in accordance with grant requirements
- Schedules and conducts one-on-one consultations with consumers in accordance with grant requirements
- Prepares reports to management on conduct of grant activities, in accordance with reporting formats developed by management
- Maintains records of pre- and post-testing, attendance, and completion of individual training units for each consumer individually.
- Participates in preparation of final report to grantor regarding completion of grant requirements and measurable outcomes
- Identify and encourage the skills, talents, creative ideas, and efforts of each member each day.
13. Provide rehabilitation services to improve members’ level of functioning in the areas of self-care, social skills, occupational productivity, and stress tolerance.
14. Attend and participate in the clubhouse general membership meetings, as time allows.
15. Serve as an advisor, advocate, and resource for a caseload of members.
16. Document employment related encounters and contacts.
17. Complete and submit employment service encounter documentation by defined timelines.
18. Work with clubhouse case manager to maintain comprehensive charting for clubhouse members involved in vocational or employment activities.
19. Identify emergency crisis and respond according to accepted crisis intervention methods and techniques.
20. Conduct ongoing assessments of members and evaluate effectiveness of employment goals and interventions.
21. Ensure 100% of routine/customary daily, monthly, quarterly and annual internal data reports are submitted by defined timeline.
22. Adhere to high level of health and safety practices.
23. Attend and participate in staff team meetings.
24. Make certain that 95% of your training and events requirements are renewed prior to expiration date, as specified by your job.
25. Work toward personal and professional goals and objectives. Attend job related in-services and trainings when offered and actively seek to further develop competencies.
26. Perform miscellaneous job-related duties, as assigned by Line Manager and/or Service Area Manager.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
1. Considerable knowledge of characteristics and conditions experienced by adult persons with mental illness.
2. Demonstrated respect for the rights and abilities of people with disabilities.
3. Outgoing community-oriented personality.
4. Considerable recovery-focused attitude.
5. Ability to respond in emergency situations.
6. Ability to work effectively with a wide range of citizens in a diverse community.
7. Ability to schedule/plan work in advance, and set effective and realistic timelines and meet goals.
8. Knowledge of negotiation and mediation techniques.
9. Personable, positive, and enthusiastic attitude, with capability to deal effectively with people (internal and external).
10. Ability to multi-task effectively, think critically, and to take initiative.
11. Knowledge of, or ability to learn, the use of technological advances that include, but is not limited to: Microsoft Office Suite (Word, Excel, PowerPoint), Internet, New Passages Network, fax/copy machines, cell phones, etc.
12. Detailed orientated with exceptional organized work ethic for efficient output in fast-paced work environment.
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES
1. Possess a solid working knowledge of the National Clubhouse Standards.
2. Possess a solid knowledge of financial literacy grant
3. One year or more experience working in a community-based rehabilitation program.
4. Ability to solicit alternate funding sources through fundraising donations.
5. Excellent Leadership Skills.
REQUIRED MINIMAL QUALIFICATIONS
1. Associate Degree or equivalent (two years of related experience).
1. Bachelor (QMHP).
2. Four years or more related experience.
1. Maintain a valid motor vehicle operator license.
2. Complete and maintain all required trainings, certifications, and credentials.
3. Maintain professional licensure in an active status without suspension or revocation throughout employment (professional staff).
4. Ability to lift up to 25 pounds.
5. Ability to write and/or manipulate a computer keyboard.
6. Ability to hear and speak clearly.
7. Ability to see both near and far.
8. Ability to stoop, kneel, bend, and reach.
9. Ability to work independently and within a team.
10. Ability to communicate efficiently and effectively in both oral and written communications.
11. Able to demonstrate good moral character and even temperament necessary to gain and maintain credibility and trust of persons served and co-workers.
12. Ability to work under challenging conditions.
13. Adherence to applicable licensing rules, accreditation standards, Code of Ethics, insurance reimbursement rules, and New Passages policies and procedures.
14. Assure reliable transportation.
Hope Network - 21 months ago