End User Specialist (Technology Systems Analyst)
New York University - New York, NY

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Play an essential role in supporting UDAR's Information Technology Services as an End User Specialist (Technology Systems Analyst). The incumbent will provide end user support and assistance with departmental technology and data systems. Work with users to analyze, evaluate, and diagnose escalated technical problems involving UDAR technology services and products. Systems include data and reporting as well as operational data entry applications. S/he will also assist with the transfer of knowledge to end users on potential uses for available data and reports. The incumbent will have the opportunity to assess the complexity of software from the end user perspective, determine available resolutions, and individually or collaboratively remedy; and, report on findings and propose recommended changes to the application owner. S/he will collaborate with UDAR staff for problem management of complex technical support issues, working to sustain efficiency and effectiveness in processes.

Qualifications/Required Education:
Bachelor's Degree

Preferred Education:
Bachelor's degree in Computer Science

Required Experience:
Minimum 2 years in relevant systems support or fund raising operations fields

Preferred Experience:
Familiarity with basic project management

Required Knowledge, Skills, and Abilities: (include unique competencies, certification, licenses, etc.):
Strong Microsoft Office Skills, Excellent MS Excel Skills, Knowledge of relational databases and query tools including MS SQL. Excellent communication and documentation skills.

Preferred Knowledge, Skills, and Abilities: (include unique competencies, certification, licenses, etc.):
Reporting or Business Intelligence experiences a plus. Ability to translate complex technical and data related topics into clear and understandable language. Interpretation and knowledge of SQL code for collaboration with code writers toward process improvement and assisting technical/non-technical end users with ease and open communication are preferred.
Fundraising or CRM experience a plus.

Power User level EXCEL skills.

Special Instructions to Applicants:

Projected Position Start Date:

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