End User Support Specialist
Location: Lansdale, PA
Innovators with Insight
Cobham's values of Trust, Talent and Technology
have driven us from our launch in 1934 by Sir Alan Cobham, an aviation innovator, to becoming a global leader in state-of-the-art aerospace and defense systems. And it’s the insights of our innovators today that will secure our collective future. Innovators like you.
is seeking an
End User Support Specialist II
to perform the installation, repair and preventative maintenance of personal computer and related systems; assists in determining suitable software to meet user requirements; troubleshoots software and hardware failures and identifies network problems when they relate to personal desktop or laptop computers; performs the installation, modification, testing and servicing on all internal/in-house data communications network equipment; assists in the recommendation for improvements and the development of technical standards; performs work of low complexity.
is one of the world's leading companies engaged in the development, delivery and support of leading-edge aerospace and defense systems in the air, on land and at sea. Our clients and partners trust
to deliver the mission-critical technology they need, and we trust our employees to draw on their ingenuity and passion to deliver those solutions. This leads to an empowering culture for our people. Our Leadership team is open, sharing plans for the next five years, driving retention by offering demanding, exciting work, and providing full guidance and mentoring. Please visit www.cobham.com for more information.
As End User Support Specialist your responsibilities include, but not limited to:
Active Directory; add new systems to the network; unlock/reset user account passwords
Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems;
Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables.
PBX phone system experience desirable, and or ability to learn PBX a must; troubleshoot phone connectivity issues, programming extension changes
Software; install licensed software on workstations
Provision/Deployments; Provision user workstations using LANDESK provisioning utilities, have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment.
Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary per LANDESK (LDMS)
Experience with MacAfee virus/spam protection
Maintain printers and contact vendors for printer repairs; work with Systems admin staff to configure new print queues and new printers.
Partner with Security to sanitize workstations which may have been exposed to classified material.
Participate in safety training and comply with safety policies and practices.
Improve and maintain 5S in your area; make suggestions for improvements.
Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving.
Collaborate in team meetings and activities, including SET team support as appropriate.
Perform other related duties as assigned.
3+ years of network and technical troubleshooting, familiarity with a variety of software, hardware and software applications; High School Diploma or General Education Degree (GED)
A+ Certification or knowledge of PC Architecture.
Possess the ability to receive messages by telephone, in person, electronically and in writing; ask questions and rephrase statements to clarify meaning; ability to read, interpret and comprehend technical publications; communicate across organizational levels; ability to communicate with quality, integrity and respect in a way that inspires others and encourages innovation and possibilities;
Intermediate knowledge of MS Outlook, Word, Excel, PowerPoint, Access, Domain Console, LANDESK, Service Desk
Must possess solid Analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports.
Associate of Science degree in Information Technology.
If the above sounds interesting please apply by clicking on the “Apply button”.
Cobham is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population (M/F/D/V).
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