Under general supervision, provide primary phone support, resolution and escalation for users who are reporting an Incident, Problem or Service Request by following guided step-by step directions or performing question/problem diagnosis. This includes hardware, software and applications issues. Participate in on-call rotation. Maintain service levels. Communicate technical solutions to end users. Provide one-on-one training for end users. Appropriately determine when ...
West Bend Mutual Insurance - 4 months ago
- save job
-
block
