Eng. Service Engineer, Senior Job
Microsoft - Redmond, WA

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Job Category: Operations
Location: Redmond, WA, US
Job ID: 816300-97494
Division: Server & Tools Business

Windows Azure Active Directory is building and running the AD infrastructure and services for highly scalable Microsoft’s cloud offerings. We are creating new cloud services for Directory, Access, and Identity for major Microsoft initiatives like Azure, Office 365 and other enterprise services. We are looking for a Lead Service Engineer who has a passion for delivering software and services solutions to become a part of this exciting future.

As a technical services engineer, you will partner across service features to drive technical execution of the Service Management, Service Engineering and Service Operations. You will also optimize the services, processes and technologies to ensure efficient and effective service delivery execution. You will work upstream with partner disciplines to ensure the integration of Service Delivery/Engineering into the service delivery lifecycle. As an expert in service operations and service delivery, you will play a critical role shaping the future of how services are delivered at Microsoft. You will be contributing to the shaping of the architecture of online services by closely working with feature teams. You must be a self-starter to handle critical situations and have the ability to work in high pressure environments while providing engineering services thought leadership, deeper technical analysis and service design.

Your responsibilities will include:
•Participating in design and code reviews for development
•Reviewing and recommending infrastructure and service solutions that improve scalability, availability, and performance in a cost efficient manner
•Driving new technology solutions with evaluation, design, development, integration, and certification
•Analyzing business and technical requirements to determine system and service design, risks, and related cost for service deliveries and releases
•Contributing to the product planning and service delivery
•Driving operational & service requirements
•Performing server optimization/performance tuning
•Resolving and/or escalating issues as appropriate closely working with upstream partners
Required skills for success in this role include:
•Experience with very large distributed systems such as multi-terabyte storage farms, and/or horizontally scaled request processing fleets
•Experience with hardware load balancer administration, network optimization, or other related and demonstrable TCP-level experience
•Experience running and maintaining a 24x7 Internet-oriented production environment, preferably across multiple data centers, involving (preferably) at least hundreds of machines
•Demonstrable expertise around specifying, designing, and/or implementing system health, performance monitoring tools, and software management tools for 24x7 environments
•Strong experience with relevant scripting and programming languages (PowerShell, JavaScript, Perl, C#, VBScript, etc.)
•Strong leadership skills and ability to earn respect at all levels of the organization
•Ability to influence, and leverage the skills of others--including partners and technical teams across organization
•Ability to clearly articulate business and technical issues to staff, peer and senior management
•Experience in forecasting and projecting key metrics based on available and extrapolated data
•Experience with Azure, AWS and other high scale cloud services is a plus
•BS degree in Computer Science, Mathematics, or Computer Engineering or relevant work experience

Microsoft - 21 months ago - save job - block
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