Engagement Specialist
Carenet - San Antonio, TX

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MEMBER SERVICES ENGAGEMENT SPECIALIST, OUTBOUND/INBOUND

The Member Services Engagement Specialist, Outbound/Inbound is responsible for managing a high volume of service requests from Providers and Members. This is a non-clinical position.

Essential Duties and Responsibilities include the following. Other duties may be assigned. §

Provide exceptional customer service via telephone §

Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns related to health care issues §

Maintain key performance metrics on outbound/inbound calling programs §

Research, identify and problem solve, verify eligibility of service and place call backs as required §

Meet and support established service goals and business objectives by meeting and exceeding performance standards §

Adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds. §

Ability to multi-task; simultaneously thinks, talks, and types §

Uses excellent hearing and listening skills to receive detailed information §

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job qualifications are as follows: §

High School Diploma or General Education Degree (GED) required; some college preferred.

Minimum of one year outbound/inbound calling experience in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required. Healthcare experience preferred.

A competitive salary, comprehensive benefits package and a state-of-the-art facility, join a team that is going to make a difference in the quality of health care! This is a unique opportunity to join a leading Care Management company to transform health care and build a center of excellence.

Candidates responding to this posting must currently possess the eligibility to work in the United States.

About this company
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In 1988, Carenet Healthcare Services launched as a patient care advocacy and navigation operation within the Christus Santa Rosa Hospital...