Engagement Specialist
Carenet - San Antonio, TX

This job posting is no longer available on Carenet. Find similar jobs:Engagement Specialist jobs - Carenet jobs


The Member Services Engagement Specialist, Outbound/Inbound is responsible for managing a high volume of service requests from Providers and Members. This is a non-clinical position.

Essential Duties and Responsibilities include the following. Other duties may be assigned. §

Provide exceptional customer service via telephone §

Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns related to health care issues §

Maintain key performance metrics on outbound/inbound calling programs §

Research, identify and problem solve, verify eligibility of service and place call backs as required §

Meet and support established service goals and business objectives by meeting and exceeding performance standards §

Adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds. §

Ability to multi-task; simultaneously thinks, talks, and types §

Uses excellent hearing and listening skills to receive detailed information §

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job qualifications are as follows: §

High School Diploma or General Education Degree (GED) required; some college preferred.

Minimum of one year outbound/inbound calling experience in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required. Healthcare experience preferred.

A competitive salary, comprehensive benefits package and a state-of-the-art facility, join a team that is going to make a difference in the quality of health care! This is a unique opportunity to join a leading Care Management company to transform health care and build a center of excellence.

Candidates responding to this posting must currently possess the eligibility to work in the United States.

About this company
51 reviews
In 1988, Carenet Healthcare Services launched as a patient care advocacy and navigation operation within the Christus Santa Rosa Hospital...