The Enrollment Service Representative will work as part of a team to provide customer service to students and families regarding financial aid, student accounts, and registration.
The successful candidate will be responsible for front-end office procedures including answering a high volume of incoming phone and email requests, processing incoming and outgoing correspondence, imaging documents, and scheduling students and families for appointments. Make updates to the database regarding financial aid appeals, names and address changes and tracking of incoming calls and emails. Handle sensitive and confidential information in a professional and ethical manner.
An Associate’s degree is required, Bachelors preferred. Must have excellent customer service skills, the ability to work in a fast-paced, open environment, strong interpersonal communication skills, and be comfortable with modest numerical calculations. Additionally, candidates need the ability to accurately and effectively handle high volume of data and electronic record keeping.
Additional hours are required a few times throughout the year including the opening weekends in the Fall and in January.
The successful candidate will be able to help build intercultural understanding and demonstrate multicultural perspectives that can foster a diverse and inclusive community. Candidates must have a professional and positive attitude towards their work, the mission of the institution, and the goals of the college. Adaptability, continuous learning, strong critical judgment, a commitment to diversity and teamwork, and providing quality services are some of the staff competencies required for success at Champlain College.
Champlain College - 23 months ago