Enrollment Services Specialist
2U - Landover, MD

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What We’re Looking For
Experienced Financial Aid Counselor or Student Support Advisor who has worked with a selective, regionally accredited university to assist staff and students throughout the financial aid and matriculation process


Knowledge of federal financial aid: familiarity with federal financial aid process, programs, eligibility and repayment criteria for undergraduate and graduate students

Training: Support training and professional development for new and experienced admission counselors and student support advisors on admissions and financial aid processes based on school and program requirements; provide regular staff updates on federal and institutional aid policies and procedures

Student communication: Support applicants and students thru the conversion, yield, matriculation and enrollment process by counseling and informing prospective students about financial aid application procedures, available federal aid programs, repayment and loan forgiveness options, and program costs

Scholarships and external funding : Research scholarship and external funding resources to support students in all programs

Things That Should Be in Your Background

Bachelor’s degree in business, education or related area strongly preferred

3-5 years financial aid or student support advising experience within an selective, regionally accredited university

Telephone appointment setting and keeping with proven ability to collect information a plus

Knowledge of federal, and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.

Experience with Salesforce or similar CRM to track student contact.

Ability to effectively communicate with prospective and current students, school partners, admission counselors and student support staff.

Other Attributes That Will Help You In This Role

Exceptional communication and interpersonal skills with the ability to establish rapport with internal and external customer base

Ability to focus on specific quantifiable goals and deliver goals on a consistent basis

Ability to prioritize and multi-task responsibilities at all times

Strong follow-up skills

Ability to work with a diverse team in a fast-paced, entrepreneurial environment

Enthusiasm and the ability to thrive in an atmosphere of constant change

Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.

2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.

Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.

Instructional Design: Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.

Infrastructure: 2U provides the support infrastructure and the logistical components of our partners’ online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.

Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.

Since our founding, 2U has partnered with some of the most prestigious research universities to deliver groundbreaking online degree programs. You can read about our partners here ( www.2U.com/partners ).

And if you’re ready to help our team ( www.2U.com/team ) build the next great movement in higher education, consider joining us ( www.2U.com/careers ).

Why It’s Great to Join Our Team

There are plenty of reasons, but here are a few:
Benefits – at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That’s not all! Employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependants.

Our Culture – We are a highly energetic, innovative start-up company with room to grow. We don’t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.