Enterprise Account Engineer
Amazon.com - Herndon, VA

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Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. With Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Developer Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Developer Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services. The team is a self standing P&L with the ability to drive both Free Cash Flow and world class customer experience. Our team of talented engineers is located in 3 countries around the world to provide support to our customers 365 days a year, 24 hours a day.

As more and more large enterprises move their critical systems to the cloud, we are in the need of high powered technical talent to ensure a flawless customer experience. The Enterprise Account Engineer (EAE) functions as part of the Developer Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The EAE provides assistance to the customer as an expert on the full line of AWS services and the customer’s architecture in support of strategy questions, project planning and launch and ongoing operational issues. EAEs are engaged at the account level in providing recommendations and proactive advice through all phases of the implementation life cycle. Every day will bring new and exciting challenges on the job while you:

Assigned to Enterprise Accounts and acts as a single point of contact
Field all cases from Enterprise customers during business hours
Open tickets with other software companies, back channel, if needed
Complete analysis and present periodic reviews of operational performance to customer
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Make recommendations on how new AWS offerings fit in the company architecture
Champion and advocate for customer requirements within AWS (e.g. feature request)
Participate in customer requested meetings (onsite or via phone)
Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work with some of the leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible ** For more information on AWS, please visit http://aws.amazon.com **

Basic Qualifications

The right person will be highly technical and analytical, possess 5-7 years of implementation / consulting experience
Previous experience as a Technical Account Manager in an large enterprise customer environment
Experience with AWS service offerings
Technical degree required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired

Preferred Qualifications

Must have demonstrated expertise in one or more of these areas;

Systems administration (Linux and/or Windows)
Networking (DNS, IPsec, BGP, VPN, Load Balancing)
Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
Experience working within the software development or Internet industries is highly desired

Amazon.com - 2 years ago - save job - copy to clipboard
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Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By...