Enterprise Six Sigma Specialist Job
GM - Detroit, MI

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Enterprise Six Sigma Specialist-SAL0003812

The Enterprise Six Sigma Specialist is responsible for setting the strategy for improvement projects on both the operational and administrative processes for the contact center organization. This position will work with executive leadership and Business Unit leadership for project identification and prioritization to ensure alignment with strategic goals.


- Set and manage the internal strategy for all performance improvement projects
- Identify and facilitate the development of significant process improvements within the company
- Act as the subject matter expert on Lean and Six Sigma principles
- Train and mentor others in the methods and best practices for identifying and improving processes


Basic Required:

- Bachelor’s degree or equivalent experience
- Six Sigma Green Belt certification
- 2+ years of experience leading successful Six Sigma projects in a contact center/business or manufacturing environment
- Experience with MS Office, MS Project, MS Visio
- Demonstrated proficiency with statistical and process management software, process mapping software
- Excellent communication skills, both oral and written
- Strong analytical skills, keen attention to detail, organized
- Strong active listening skills
- Proven leadership skills and the ability to influence others at all levels of the organization
- Demonstrated ability to quickly gain trust with key stakeholders and team members
- Ability to multi-task in a challenging fast paced environment while managing to a timeline

Basic Preferred:

- Master’s degree preferred
- Contact center/business or manufacturing environment
- Statistical software background
Location: Detroit, MI
Primary Location: US-MI-Detroit
Posting Date : Mar 20, 2013, 1:29:00 PM - Ongoing
Job: Sales, Service & Marketing

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