All Web Leads, Inc . is one of the most successful web marketing and lead generation providers to the US Insurance industry. We use internet marketing to turn consumer interest in insurance products into policy sales for many of the largest insurance carriers (and their agents) in the world. We’ve been recognized by the Austin Business Journal as one of their “Fast 50” fastest growing private companies in Central Texas for the third consecutive year. Inc. Magazine also ranked us on its 29th annual Inc. 500, an exclusive ranking of the nation’s fastest-growing private companies. We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture.
We are highly profitable (and share this profitability), provide competitive pay with highly achievable bonuses, a strong benefits package, and a fun and collaborative work environment.
As an Entry-Level Account Manager with All Web Leads, you will join a rapidly growing team that is on the front lines supporting a large volume of accounts. Those who are faint of heart need not apply as you will be tackling customer satisfaction issues and fielding approximately 60+ calls on a daily basis. Fueled by your innate desire to help people, you will be using your endless, exceptional listening skills to field customer questions and concerns while tapping your creativity to suggest solutions and negotiate compromises. If you love to solve customer problems and can create a smile over the phone, we’d love to hear from you!
In This Role, You Will...
Use automated information systems to analyze a customer’s situation.
Demonstrate strong computer skills and web literacy; strong familiarity with Microsoft Word, Excel and Outlook.
Communicate (orally and written) clearly with all customers regarding their accounts.
Document, with accuracy, any and all customer interactions.
Showcase your problem solving skills including decision making, time management and immediate prioritization of tasks.
Exhibit empathy with a customer and prioritize their needs.
Identify, investigate, and amicably resolve customer complaints and concerns.
Troubleshoot technical issues customers may have with their service and walking them through complex account configurations.
Follow-up with existing accounts to ensure customer satisfaction, consult on new features, and identify up-sell opportunities.
Process and validate return requests in a timely fashion.
Collect balances on delinquent accounts when necessary.
Record all customer interactions into our admin and SalesForce.com CRM systems.
Improve our service by providing customer feedback and personal experience to management.