Entry Level Call Center QA
Foundations Recovery Network - Brentwood, TN

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Founded in 1995, Foundations Recovery Network (FRN) quickly established itself as a premier organization for providing integrated treatment for persons with co-occurring mental health and substance use disorders. FRN offers a continuum of care including outpatient services and residential programs in Nashville & Memphis, TN, Malibu, Palm Springs & San Francisco, CA and Helen & Roswell, GA. The FRN treatment model is grounded in motivational interviewing and the transtheoretical model of change while also incorporating 12-step philosophy. Our evidenced based model has achieved remarkable and measurable outcomes while gaining national recognition for our exemplary programs.

FRN is currently seeking an Entry Level QA Assistant in our Call Center , listen, review and analyze inbound and outbound telephone calls and review and objectively score the calls in accordance with the current scoring system. Provide updates and spreadsheets which track and analyze each participant and the quality of the calls they are making. The ideal candidate will be someone who can work independently and meet their own personal set of metrics and be completely objective about the process. This position will be located at Foundations Recovery Network, located in Brentwood, Tennessee.

As a QA Assistant, how would you like to work in a setting where you can working independently, use your strong analytical skills and contribute to the success of the call center? How would you like working closely with the management staff? How about working in a culture where each person is valued for what they contribute? We do life-changing work here at Foundations Recovery Network…….how would you like to be a hero in recovery

Education & Experience:

* Bachelor's degree is required * Coursework in statistics and analysis * Be proficient with Excel, Powerpoint and the entire Microsoft Office Suite

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