Entry Level Collections Representatives
Solomon and Solomon, P.C. - Albany, NY

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To be responsible for the voluntary collection of assigned accounts by means of telephone and written communications.

Responsibilities:

· Handle a high volume of incoming and outgoing telephone calls for balance liquidations, payment arrangements, and account follow-up.

· Effectively work accounts utilizing an automatic dialer system to generate collection recoveries.

· Maintain complete and accurate collection records on computer system.

· Analyze and interpret client-specific data and effectively communicate account history to debtors via telephone.

· Achieve unit standards and goals as designated by the unit manager regarding calls placed, as well as money and payment arrangements received.

· Accurately verify payment information for other collectors within unit.

· Work some evenings and weekends as assigned.

· Perform minor Skip Tracing duties to locate debtors that are unable to be located in the attempt to collect a debt.

· Other duties as assigned.

Experience, Knowledge, and Skills:

· Ability to respond effectively to conflict.

· Ability to analyze and interpret data.

· Ability to perform in a fast paced environment.

· Ability to maintain complete and accurate records.

· Ability to be self-motivated.

· Excellent communication skills; oral and written.

· Excellent organizational skills, ability to prioritize, maintain attention to detail, and recognize time constraints.

· Ability to remain flexible, firm and empathetic, and work as a team player.

· Ability to type utilizing a keyboard at a minimum of 25 wpm.

· Ability to sit for long periods of time.

· Comprehensive understanding of office policies and procedures.

Skills To Be Learned:

· Understanding of client-particular policies and procedures as it pertains to Debt Collections.

· Thorough working knowledge of the FDCPA (Fair Debt Collection Practices Act).

· Negotiation strategies and/or techniques.